At PCE Logistics Company, I responded to client questions about payments, transactions, and accounts. I supported resolution of payment discrepancies and followed up with clients until their concerns were addressed.
I used CRM records to track client interactions and requests, while maintaining accurate customer and transaction information. I also handled confidential customer and financial information carefully.
As an Administrative/Planning Assistant (NYSC) at Oyo State Ministry of Lands, Housing & Urban Development, I responded to enquiries and followed up on stakeholder requests. I managed more than 20 pending cases daily, tracking requests through to completion and providing updates on outstanding cases.
At Ogun State Ministry of Physical Planning, I supported a client-facing enquiry desk for questions about permits and applications. I assisted with application requests, tracked enquiries, and maintained records to support follow-up.
