At Winco Foam Industries Ltd., I managed customer inquiries across phone, email, and digital channels, responding within 24 hours. I maintained 100% order accuracy while coordinating orders with sales, production, logistics, and dispatch teams.
I followed up on orders and delivery schedules, and investigated customer concerns by coordinating with the appropriate teams through resolution. I also supported sales by communicating with customers and coordinating product and order information.
At MTN Nigeria (via ISON BPO & CNSSL), I handled inbound and outbound customer interactions about accounts, billing, technical support, activation, and service requests. I maintained a 95%+ quality assurance score and an average customer satisfaction rating of 4.5 over 5.
