Toro Afolabi
@toroafolabi
Detail-oriented operations and documentation professional focused on compliance and process improvement.
United StatesWhat I'm looking for
I am an operations and documentation professional with 7+ years supporting compliance-driven workflows, ERP/CRM administration, and cross-functional coordination across sales, logistics, production, and customer success teams. I consistently maintain accurate records, drive process improvements, and support project close-out activities while protecting confidentiality and ensuring audit readiness.
My background includes hands-on use of Hedberg ERP, Salesforce, ServiceNow, Monday.com, Procore, and Fieldwire to manage order lifecycles, onboarding documentation, issue tracking, and escalation resolution. I hold a B.S. in Accounting and certifications including PMP and SAFe 6 Scrum Master, and I bring a disciplined, structured approach ideal for compliance coordination, HR support, and policy-driven environments.
Experience
Work history, roles, and key accomplishments
Client Success Associate
Acre
Jan 2021 - Present (5 years 1 month)
Manage end-to-end operational workflows in Hedberg ERP, resolving pricing, delivery, and system escalations while maintaining accurate customer records and supporting project close-out processes.
Senior Client Service Representative
DGI
Sep 2017 - Dec 2020 (3 years 3 months)
Managed order entry, quoting, and pricing using Hedberg ERP and OCW, monitored inventory and lead times, and collaborated with logistics and production to resolve discrepancies and improve workflow efficiency.
Project Manager
PMT Corporation
Mar 2014 - Jul 2017 (3 years 4 months)
Coordinated customer onboarding, documentation, and project timelines, maintained project records, and facilitated cross-team communication to ensure timely project execution and close-out.
Education
Degrees, certifications, and relevant coursework
EUEkiti State University
Bachelor of Science, Accounting
Bachelor of Science in Accounting from Ekiti State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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