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Kristina Cusick

@kristinacusick

Operations & documentation specialist focused on workflows, process improvement, and scalable systems using data, SOPs, and automation

United States

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What I'm looking for

I’m looking for a role where I can lead structured documentation systems, strengthen data integrity, and build SOPs and tracking frameworks that improve accuracy and speed. I thrive in high-volume environments with cross-functional teams and clear operational goals.

I’m an Operations and documentation specialist with 6+ years supporting high-volume, multi-stakeholder environments through structured documentation systems, data management, and workflow coordination. I build and maintain Microsoft Office–based frameworks that strengthen accuracy, consistency, and operational efficiency, with a reputation for structured execution and detail-oriented reliability.

In my current role as an Executive Operations & Knowledge Systems Specialist, I design and maintain documentation systems supporting ~2,500 clients annually, ensuring accuracy, consistency, and version control across operational materials. I develop standardized templates, SOPs, and Microsoft Word documentation frameworks, while maintaining Excel-based tracking systems and dashboards to monitor workload distribution and production progress.

Previously, as a Senior Enrollment & Operations Specialist, I managed enrollment pipelines by maintaining CRM data accuracy and producing structured reports and engagement metrics using Excel and internal systems. Earlier experience as a Site Director and operations lead strengthened my ability to coordinate documentation flow, ensure compliance in regulated environments, and standardize operational processes across multi-site programs.

Experience

Work history, roles, and key accomplishments

Current

Executive Ops & Knowledge Specialist

Current

Arete Financial Solutions

Oct 2024 - Present (1 year 8 months)

Designed and maintained structured documentation systems supporting ~2,500 clients annually with version control and compliance across operational materials. Built standardized templates/SOPs and Excel dashboards to track workflow status and workload, identifying capacity bottlenecks to reduce delays.

Microsoft Word SOP Development Data Integrity CRM Management Workflow Documentation Version Control Cross functional Coordination

Senior Enrollment & Ops Specialist

Grand Canyon Education

Nov 2020 - Sep 2023 (2 years 10 months)

Managed high-volume enrollment data and documentation workflows for prospective student pipelines, ensuring CRM accuracy for records, communications, and application status. Produced structured Excel reports and standardized templates to improve process consistency and track engagement metrics.

Enrollment Operations CRM Data Management Excel reporting And Engagement Metrics Data Integrity Template Development Cross functional Coordination

Enrollment Operations Specialist

University of Phoenix

Dec 2019 - Jul 2020 (7 months)

Documented and maintained high-volume applicant data across CRM systems with strong attention to accuracy and completeness. Supported application processing and record tracking through structured documentation workflows and Microsoft Office reporting.

CRM Systems File Management Cross Functional Communication Data Integrity

Program Operations & Site Director

KinderCare Education

Sep 2018 - Jul 2020 (1 year 10 months)

Managed program operational documentation, scheduling records, staffing files, and compliance tracking across multi-site programs. Maintained standardized reporting systems for attendance and staffing and developed internal documentation processes to improve consistency and record accuracy.

Compliance Tracking Scheduling & Staffing Documentation Attendance Reporting Data Integrity