At Sirius (acquired by CDW), I coordinated more than 100 active customer projects and engagements across post-sales operations. I managed milestones, resources, billing requirements, SOW changes, customer requirements, and project closeout.
I supported 5–20 customer engagements monthly, coordinating teams across Sales, Contracts, Finance, Operations, Project Managers, subcontractors, and technical groups. I also managed project financial requirements tied to $100K+ in weekly billing and maintained 95%+ SLA performance.
At Docutrend, I coordinated technician dispatch, service coverage, ticket activity, and escalations to support service continuity and SLA performance. I also reconciled service invoices and reviewed agreements, renewals, and funding requirements.
Earlier, I managed legal franchise files at Realogy and supported order management at Evonik (acquired by Rohm), including international shipments and performance reporting. I’ve also worked in secure government records and biometrics operations, and I’m pursuing CAPM Agile Adaptive Project Management certification.
