I’m looking for a role where I can leverage my expertise in people operations, onboarding, training, and process optimization to enhance team performance and streamline workflows. I thrive in fast-paced environments that value employee engagement, compliance, and efficiency. I seek opportunities to develop training programs, support HR functions, and drive continuous improvement.
Brittney Harbinson
@brittneyharbinson
People and Operations Coordinator
What I'm looking for
With 5+ years of experience in people operations, training, and process optimization, I specialize in streamlining workflows, improving onboarding programs, and enhancing employee engagement. I have a strong background in HR support, compliance tracking, and financial operations, helping companies reduce inefficiencies and improve productivity.
At Medline Industries, I led onboarding and training programs, reducing ramp-up time by 20% and increasing new hire retention by 5%. My ability to optimize documentation and training processes improved compliance adherence and knowledge retention across teams.
In my role at SAP Concur, I designed and implemented training materials that boosted system adoption by 25% and reduced training errors by 30%, ensuring employees were equipped with the tools needed for success.
As a Customer Support Analyst, I developed self-service resources and training guides, cutting repetitive service inquiries and improving operational efficiency.
I am passionate about enhancing employee experiences, optimizing internal processes, and driving continuous improvement. I thrive in fast-paced environments where I can apply my expertise in HR operations, ATS management, training development, and compliance tracking to support business goals.
I am seeking opportunities to contribute my skills in training coordination, HR support, and process automation, helping companies scale and improve operational effectiveness.
Experience
Work history, roles, and key accomplishments
Acted as the primary contact for customer inquiries related to transportation, resolving issues in real-time and streamlining logistics operations to reduce costs while maintaining customer satisfaction. Collaborated with cross-functional teams to enhance operational efficiency.
Customer Service Analyst
SEARCH SOLUTIONS
Sep 2023 - May 2024 (8 months)
Provided front-line support for customer inquiries, resolving technical and non-technical issues while collaborating with engineering teams to reduce resolution times. Developed documentation to improve knowledge-sharing across the team.
CFE Consultant
SAP_
Jul 2022 - Jan 2023 (6 months)
Consulted clients on the Concur expense management system, leading training sessions and conducting audits to improve compliance and system efficiency. Provided ongoing support to ensure high client satisfaction.
Led new hire training and onboarding programs, improving employee ramp-up time by 20% and retention by 5%.
Developed and maintained training documentation and compliance materials, ensuring consistency and knowledge retention.
Facilitated the interview process and served as the primary contact for new hires, conducting 30-, 60-, and 90-day check-ins to support employee success.
Education
Degrees, certifications, and relevant coursework
Brittney hasn't added their education
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Tech stack
Software and tools used professionally
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