Brittney Harbinson

I'm an operations and customer experience professional with more than 10 years of experience supporting logistics, supply chain, customer service, training, and business operations. Throughout my career, I've built a reputation for being highly organized, detail-oriented, and someone who enjoys improving processes and solving operational challenges.

Most recently, I worked as a Sales and Logistics Coordinator where I managed the full order lifecycle, coordinated shipments, monitored inventory movement, processed invoices and purchase orders, tracked delivery performance, and partnered with customers, vendors, and internal teams to ensure orders were fulfilled accurately and on time. I also developed reporting tools and automated dashboards in Google Sheets to improve visibility and support business decision-making.

Prior to that, I worked in transportation operations where I managed freight invoice approvals, carrier claims, shipping documentation, freight payment processes, and SAP ERP transactions. I collaborated with carriers and Accounts Payable to resolve billing discrepancies while maintaining a high level of accuracy in invoice reconciliation and logistics reporting.

My background also includes several years in customer service and technical support, where I supported clients using SAP Concur Travel & Expense, resolved complex account issues, documented processes, and delivered exceptional customer experiences. Earlier in my career, I led employee onboarding and training programs, developed SOPs, coached new hires, tracked performance metrics, and helped improve operational efficiency for large warehouse teams.

I have hands-on experience with SAP ERP, SAP Concur, Salesforce, Microsoft Excel, Google Sheets, Microsoft Office, SharePoint, Teams, Zoom, freight payment platforms, reporting tools, and workflow documentation. I'm comfortable working with large datasets, managing multiple priorities, and communicating across departments to keep projects moving forward.

My greatest strengths are organization, analytical thinking, process improvement, customer relationship management, and identifying patterns that lead to better business outcomes. I enjoy creating efficient workflows, solving problems, learning new systems quickly, and helping teams operate more effectively.

I'm currently interested in opportunities within Operations, Customer Success, Customer Support, Business Operations, Logistics, Supply Chain, Project Coordination, Training, Onboarding, Administrative Operations, and Process Improvement where I can continue making a measurable impact while growing professionally.