Open to opportunities

Tony Childs

@tonychilds

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Dedicated professional with expertise in customer relationship management and data analysis.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my customer relationship management skills in a dynamic environment, focusing on client satisfaction and business growth.

I am a dedicated and methodical professional with over 7 years of experience in customer relationship management and data analysis, particularly within the fintech and SaaS sectors. My proven track record includes managing client portfolios with an impressive account retention rate of 98.2% and a sales pipeline conversion rate of 108.4%. I excel in fast-paced environments and am adept at using analytical CRM systems like HubSpot to enhance user experience and satisfaction.

Throughout my career, I have nurtured new clients, addressed their needs, and driven engagement through personalized interactions, whether in person or via demos. My expertise extends to trend analysis for upselling products and ensuring smooth onboarding cycles for new clients. I pride myself on my ability to build and maintain strong client relationships, which has been instrumental in driving business growth and achieving high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Corporate Account Manager

Equals Group

Oct 2022 - Present (2 years 9 months)

Nurtured new clients, addressed their needs, and drove engagement through demos, utilizing analytical CRM systems like HubSpot to enhance user experience. Oversaw the smooth onboarding cycle for new clients, reviewing risk mitigation, and conducted trend analysis to up-sell products and generate revenue.

Customer Relationship Management HubSpot Onboarding Sales Forecasting Risk Mitigation B2B Sales Fintech SaaS Account Management

Corporate Account Manager - Operations

Equals Group

Oct 2020 - Present (4 years 9 months)

Served as the primary point of contact for card users, efficiently liaising with third parties to resolve issues and collaborating with internal teams for feedback. Processed orders and payments, performed transaction monitoring, and conducted outgoing security checks on card orders and international transfers.

Customer Support Payment Processing Transaction Monitoring Jira Operations Management Third Party Liaison Problem Solving

Customer Operations

City Forex/FairFX

Oct 2018 - Present (6 years 9 months)

Approved and processed orders, performed risk management, and served as the primary point of contact for inbound customer inquiries, specializing in high-value corporate clients. Managed card maintenance, handled correspondence related to forward contracts, and processed orders received over the phone.

Customer Operations Risk Management Order Processing Client Management Card Maintenance Inbound Travel Cash

Purchasing/Stock Controller

James McNaughton Paper Group

Sep 1998 - Present (26 years 10 months)

Managed a portfolio of 15 clients and 5 suppliers, ensuring ongoing satisfaction and tailored solutions while forecasting sales trends to drive business growth. Analyzed data to optimize stock replenishment, maintained product availability, and created purchase orders for timely supply chain management.