Bukola Apampa

Enhanced client satisfaction by 15% through personalised training and tailored onboarding strategies. Utilised advanced data analytics to uncover root causes of client challenges, empowering them to maximise Bloomberg Terminal features.

Secured three high-value partnerships by conducting thorough market analysis and delivering compelling differentiation strategies. Developed scenario-based financial forecasts to inform SME clients’ decision-making processes.

Delivered outstanding customer service to a diverse clientele, resulting in a 30% improvement in satisfaction ratings. Exceeded sales targets by 20% quarterly through innovative prospecting and value-driven client engagements.

Increased customer retention by 20% through proactive relationship management and high-touch service delivery. Designed and executed strategic sales initiatives, driving a 30% expansion in the client pipeline.

Pursued a Master of Arts in International Relations, focusing on global political dynamics, international diplomacy, and conflict resolution.

Completed a Bachelor of Arts in History and Strategic Studies, exploring historical contexts and strategic frameworks in various societal developments.

Completed a certification in Inbound Sales, focusing on effective sales strategies and customer engagement techniques.

Completed a course in Business Analysis Fundamentals, covering essential skills for effective business analysis and project management.