Tonian Thomas

With over seven years of experience in front desk operations and sales, I am a dynamic and customer-focused professional dedicated to delivering exceptional service. My journey in the hospitality industry has equipped me with a strong skill set in managing hotel schedules, guest bookings, and service requests, ensuring a seamless experience for every guest.

At Highgate Hotel, I efficiently check guests in and out, manage reservations for 90 rooms, and coordinate with housekeeping to ensure timely room readiness. My expertise with hospitality software such as Fosse and Opera allows me to maintain accurate records and respond to guest inquiries effectively. I pride myself on my ability to upsell services and resolve issues promptly, contributing to a positive guest experience.

Throughout my career, I have been recognized for my attention to detail and ability to thrive in fast-paced environments. I am passionate about building customer loyalty and enhancing satisfaction through personalized service and effective communication across various channels, including phone, chat, and email.