Veronica Mjoli

In my role as a Front-Desk Agent, I manage guest check-ins and check-outs, handle inquiries, and ensure overall guest satisfaction through effective communication and organization.

As a Sales Assistant, I represent hotel services to clients, create sales strategies, and build relationships with key clients to secure repeat business. I analyze sales data to identify trends and track performance against targets.

As an Admin/Front-Desk agent, I suggested improvements, scheduled calls, and ensured prompt service to guests while maintaining organization and attention to detail.

Responsible for front office duties including greeting guests, answering phones, and managing bookings to ensure a smooth guest experience.

As a Banquet Server, I provided support during events, ensuring guest comfort and adherence to safety regulations while managing front desk responsibilities.

Shadowed managers across various departments, gaining experience in front office, switchboard, and housekeeping while enhancing guest relations.

Part of a multi-functional team serving meals while achieving high guest satisfaction. Managed multiple tasks and developed rapport with guests.

As a Chef Intern, I set up catering stations, followed recipes, and ensured food quality and safety while also managing front office duties.

Assisted in maintaining a clean environment and served meals, ensuring high levels of guest satisfaction throughout their stay.

Bachelor’s degree in Hospitality / Catering Management.

Grade 12 Certificate.