Looking for a job

Toni Ann Palmer

@toniannpalmer

Message

I streamline remote recruiting, customer operations, and administrative coordination.

Jamaica

Message

What I'm looking for

I'm looking for a remote role where I can support recruiting, customer operations, or business administration through organized coordination, responsive communication, and proactive follow-through.

I've supported recruiting and customer operations at Sutherland Global Inc., sourcing and screening candidates through virtual channels and increasing hiring efficiency by 25% through targeted postings and shortlisting.

I manage end-to-end recruitment, from job descriptions and interviews to pre-employment screening, offer coordination, ATS records, and hiring-manager partnership. I focus on accurate shortlists, timely follow-up, and a strong candidate experience.

Previously, I resolved 800+ customer inquiries monthly with a 95% satisfaction rating while improving ticket workflows and reducing repeat contacts. I also bring remote administrative support experience across calendar management, stakeholder communication, virtual meetings, documentation, research, and reporting.

Experience

Work history, roles, and key accomplishments

Recruiter

Sutherland Global Inc.

Sep 2022 - Mar 2025 (2 years 6 months)

Sourced and screened candidates for multiple roles through virtual channels, increasing hiring efficiency by 25%. Managed end-to-end recruitment activities including job description development, interviews, pre-employment screening, and offer coordination.

Candidate Sourcing Candidate Screening Applicant Tracking Systems Microsoft Office Interview Coordination Hiring Analytics Stakeholder Communication

Reservation & Customer Success Specialist

Sutherland Global Inc.

Jun 2021 - Jul 2022 (1 year 1 month)

Resolved customer inquiries and service issues through phone, email, and chat while maintaining professional communication. Processed cancellations, modifications, and refunds in accordance with company policies.

Customer Service Issue Resolution CRM Google Workspace Ticket Management Communication Skills

Administrative Assistant

KCLH Business Development Solutions

Jun 2018 - Aug 2020 (2 years 2 months)

Managed calendars, scheduling, email correspondence, and administrative priorities for executives and team members. Provided remote customer and stakeholder support across multiple communication channels.

Calendar Management Email Management Scheduling Documentation Research Virtual Meeting Organization Communication Skills