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Kadion Dunkley

@kadiondunkley

Recruiter at BroadPath who supported healthcare hiring across multiple states and helped improve time-to-hire efficiency by 30%.

Jamaica

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What I'm looking for

I aim to contribute to organizational efficiency while building a strong portfolio in recruiting and administrative excellence. I’m seeking remote work aligned with EST hours, supporting US organizations.

At BroadPath, I supported high-volume healthcare recruitment across multiple states, averaging five successful candidate placements daily. I also helped streamline interview coordination, documentation, and onboarding workflows, improving time-to-hire efficiency by 30%.

At National Pen, I investigated customer complaints and coordinated follow-ups through CRM systems, achieving 95% first-contact resolution. I also reduced average response time by 30% through ticket prioritization and virtual collaboration.

At Radius Global Solutions LLC, I worked across quality, coaching, and collections roles. As a Supervisor Coach, I improved quality compliance by 25% through structured coaching and real-time performance monitoring.

Most recently, as a freelance Accounts Payable Virtual Assistant, I logged invoices across three client accounts, prepared weekly payment schedules, processed disbursements, and generated reports on unpaid checks. Based in Jamaica, I’m aligned with EST hours and have supported US-based remote teams.

Experience

Work history, roles, and key accomplishments

Accounts Payable Virtual Assistant

Freelance

Sep 2026 - Oct 2026 (1 month)

CRM & Invoicing: Log daily subcontractor and material invoices into the CRM system across 3 client accounts.

Weekly Approvals: Prepare weekly payment schedules for client review and approval prior to check creation.

Subcontractor Disbursements: Process project-based payouts (agreed quotes) and material expenses, delivering finalized paid invoices to subcontractors once checks are issued.

F

Full-time parenting

Career Break

Feb 2024 - Sep 2026 (2 years 7 months)

Family operated business

Wholesale Supply & B2B Operations

Private Agro-Wholesale Enterprise

Montego Bay, Jamaica

Talent Acquisition Specialist

BroadPath

Nov 2022 - Jan 2024 (1 year 2 months)

-Supported high-volume healthcare recruitment across multiple states, averaging 5 successful candidate placements daily in a fast-paced environment.

-Maintained weekly  “keep‑warm” communications to sustain candidate engagement and pipeline readiness, helping teams consistently meet hiring goals.

-Collaborated with operations and HR leadership to streamline interview coordination, documentation

Customer Care Representative

National Pen

Apr 2022 - Sep 2022 (5 months)

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Achieved 95% first‑contact resolution by investigating customer complaints and coordinating follow‑ups through CRM systems, enhancing service quality and retention.
-Reduced average response time by 30% through efficient ticket prioritization and virtual collaboration with cross‑functional teams, improving customer experience in remote channels.
-Strengthened brand loyalty by delivering empathet

Debt Collector

Radius Global Solutions LLC

Dec 2021 - Mar 2022 (3 months)

-Collected over $250K in delinquent balances by negotiating payment arrangements and processing transactions during inbound calls, exceeding monthly recovery goals by 15%.

-Improved customer repayment compliance by 30% through clear communication, empathy, and adherence to FDCPA guidelines, strengthening client trust and account resolution rates.

-Logged 100% of call interactions accurately in t

Supervisor Coach

Radius Global Solutions LLC

Mar 2021 - Dec 2021 (9 months)

-Improved quality compliance by 25% through structured coaching sessions and real‑time performance monitoring, resulting in consistent adherence to operational standards.

-Reduced agent error rates by 30% by implementing targeted quality audits and updating QA manuals to align with evolving business protocols.

-Enhanced team productivity and accuracy by optimizing quality schedules and leveragin

Quality Analyst

Radius Global Solutions LLC

Jul 2020 - Jan 2021 (6 months)

-Improved proctor performance accuracy by 30% through structured observation schedules and targeted coaching, ensuring consistent compliance with testing and operational standards.

-Reduced incident reporting errors by 25% by monitoring proctor activity logs and implementing corrective feedback loops aligned with quality assurance protocols.

-Enhanced testing integrity and efficiency by updating

Coaching Quality Assurance Contact Center Zendesk

Proctor

Radius Global Solutions LLC

Nov 2019 - Jul 2020 (8 months)

-Supervised over 100 online exam sessions weekly by verifying student identities and monitoring compliance, ensuring secure and uninterrupted testing environments.

-Achieved zero exam integrity violations through proactive issue detection and escalation to designated departments, maintaining institutional credibility.

-Reduced technical disruptions by 30% by troubleshooting exam access issues

Quality Control Contact Center Customer Quality Proctoring