Looking for a job

Shari-Jo Buchanan

@sharijobuchanan

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Dedicated customer service and sales professional with 7 years experience.

Jamaica

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What I'm looking for

I’m seeking a remote recruiting role where I can leverage my experience in candidate sourcing, interviewing, and talent pipeline development to support companies in building strong, diverse teams. I’m open to both full-time and part-time opportunities, and I’m eager to contribute to a mission-driven team.

I am a dedicated and adaptable customer service and sales professional with over 7 years of experience in delivering exceptional support in fast-paced environments. My strong communication skills, active listening, and solutions-oriented mindset have allowed me to lead teams effectively, manage customer expectations, and enhance client satisfaction through efficient problem-solving and personalized service.

Throughout my career, I have successfully sourced, screened, and interviewed candidates for various roles, coordinated onboarding processes, and maintained applicant tracking systems. My experience as a Sales Representative Team Lead at Kool Runnings Water Park involved creating and implementing sales strategies that boosted customer engagement and revenue while training and mentoring new team members. I am committed to team success and continuous improvement, always striving to provide the best possible experience for customers and colleagues alike.

Experience

Work history, roles, and key accomplishments

Recruiter

Collective Solutions

Nov 2023 - Jan 2025 (1 year 2 months)

Sourced, screened, and interviewed candidates for various customer service and support roles. Coordinated onboarding and training processes, maintained applicant tracking systems, and ensured compliance with hiring policies while promoting a positive candidate experience.

Candidate Sourcing Interviewing Onboarding Applicant Tracking Systems Compliance Communication Team Collaboration Workforce Planning

Sales Representative - Team Lead

Kool Runnings Water Park

Mar 2021 - Nov 2023 (2 years 8 months)

Led a team of sales associates, implemented sales strategies, provided personalized service, trained new team members, and handled escalated customer inquiries to ensure satisfaction and achieve sales targets.

Team Leadership Sales Strategy Customer Engagement Training Performance Monitoring Conflict Resolution Data Analysis Customer Service

Customer Service Representative

Conduent

Sep 2017 - Mar 2021 (3 years 6 months)

Delivered prompt and knowledgeable support to customers, managed accounts, resolved inquiries, and documented interactions using CRM tools while exceeding performance metrics.

Customer Support Account Management CRM Tools Problem Solving Performance Metrics Communication Technical Support

Education

Degrees, certifications, and relevant coursework

Montego Bay Community College

Associate Degree, Hospitality and Tourism Management

2014 - 2017

Grade: 4.2

Completed an Associate Degree in Hospitality and Tourism Management, focusing on the principles of hospitality, customer service, and tourism management.

Rusea's High School

Diploma, Business

2007 - 2012

Achieved a Diploma in Business, covering various business principles and practices, with a focus on developing foundational skills for further education.