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Nicola Manning

@nicolamanning

Talent Acquisition Manager at Casilla Contact Center, coordinating end-to-end recruitment from sourcing through selection.

Jamaica

Message

At Casilla Contact Center, I managed end-to-end recruitment, from candidate sourcing and screening through interview and selection coordination. I also supported onboarding, documentation, and workforce placement while maintaining accurate, confidential records.

At Terabytes Co., I supervised virtual support personnel and coordinated daily administrative workflows. Earlier, at TrueNorth Venture-Western Union and FX Trader, I supervised financial operations and staff, and at Sagility BPO I supported members with healthcare benefits and claims inquiries.

Experience

Work history, roles, and key accomplishments

Recruiter/Talent Acquisition Manager

Casilla Contact Center

May 2023 - Jul 2026 (3 years 2 months)

Managed end-to-end recruitment activities including candidate sourcing, screening, interviewing, and selection coordination. Evaluated applicant qualifications and coordinated interviews while maintaining recruitment records.

Recruitment Candidate Sourcing Screening Interviewing Recruiting Coordination Onboarding Documentation Data Accuracy Confidentiality

Administration Assistant Supervisor

Terabytes Co.

Dec 2023 - Dec 2025 (2 years)

Supervised virtual support personnel and coordinated daily administrative workflows to ensure timely task completion. Managed scheduling, correspondence, documentation, and client-related activities.

Supervision Workflow Coordination Scheduling Correspondence Documentation Client Relations Team Performance Monitoring

Inbound/Outbound Sales Representative

FusionBPO

Oct 2022 - Dec 2023 (1 year 2 months)

Executed customer engagement and sales activities to support revenue and performance objectives. Assessed customer needs, maintained accurate records, and conducted structured follow-ups.

Customer Engagement Sales Needs Assessment Record keeping Follow up Persuasive communication Relationship Building

Brand Advocate/Customer Service Representative

SagilityBPO

Jul 2020 - May 2022 (1 year 10 months)

Supported Medicare and Medicaid members with benefits, eligibility, coverage, and claims inquiries. Interpreted medical benefits and resolved complex claims in accordance with plan guidelines.

Medicare Medicaid Benefit Interpretation Claims Resolution Customer Service Documentation Confidentiality

Financial Services/Operations Supervisor

TrueNorth Venture - Western Union and FX Trader

Apr 2017 - Apr 2020 (3 years)

Supervised daily financial operations, staff performance, and customer-service activities. Coached employees on transaction procedures, compliance, and operational standards while overseeing cash management and reconciliation.

Finance Operations Supervision Corporate Trainer Cash Management Reconciliations Compliance Customer Service Client Relations

Customer Service Representative

AriseBPO

Jan 2014 - Jan 2015 (1 year)

Assisted guests with cruise bookings, reservations, modifications, cancellations, and travel inquiries. Resolved booking issues and coordinated with internal teams to ensure a seamless guest experience.

Customer Service Cruise Booking Reservations Travel Inquiries Issue Resolution Record keeping Coordination

Library Assistant

Hector River Library

Jul 2012 - Dec 2012 (5 months)

Supported library organization, record maintenance, customer service, resource management, and youth-program activities as part of a 6-month youth programme.

Library Organization Record Maintenance Customer Service Resource Management Youth Programs