Amanda Barrett

Managed 80–120 outbound and follow-up sales calls daily, guiding prospective students through enrollment. Maintained 95%+ CRM accuracy and used ChatGPT to improve follow-up efficiency.

Supported 70–100 customers daily via phone, email, and chat, resolving complex issues and maintaining a 95%+ quality assurance score.

Prepared proposals and contracts, managed client relationships, and coordinated service schedules. Used ChatGPT for marketing content and conducted market research.

Supported Airbnb hosts and guests with reservations and account issues, managing 60–90 daily interactions and maintaining detailed case notes in CRM systems.

Assisted with planning and coordinating events, organized company files, and supported administrative activities.

Organized filing systems, assisted with scheduling, and provided general administrative support.

Completed a Certificate in Geriatric Nursing in December 2024.

Completed a Certificate in Patient Care Technician in September 2022.

Earned a High School Diploma in July 2020.