Looking for a job

Tom Whitworth

@tomwhitworth

Enthusiastic and experienced Customer Care and Operations professional with career experience in the UK, Australia, Canada and New Zealand.

New Zealand

Message

At the Ministry of Education’s Digital Services (New Zealand), I currently provide business and operational support to senior Ministers’ offices and staff across New Zealand. I coordinate enquiries across teams, maintain legal records, and manage purchase orders, procurement, and invoice validation.

At GS Yuasa UK, I supervised a 14-person hybrid Customer Service team serving automotive and industrial clients. I handled key daily engagement with our highest value accounts, along with service recovery in the case of escalated complaints. I have also performed a similar role at The Cambium Group (UK) in online retail.

My experience also includes Medical Secretary work at Grey Street Anaesthetic Group (Australia) and luxury Concierge at Fairmont Chateau Lake Louise (Canada).

Experience

Work history, roles, and key accomplishments

Senior Support Officer

Ministry of Education

Sep 2026 - Nov 2026 (2 months)

Provided business and operational support within a large public-sector organisation for senior Ministers' offices and hundreds of staff. Coordinated enquiries, managed purchase orders, validated invoices, and supported accounts payable and receivable activities.

Business Operations Coordination Purchase Order Procurement Invoice Validation Accounts Payable Accounts Receivable Financial Journals Legal Records Meeting Coordination

Customer Service Supervisor

GS Yuasa UK

Apr 2025 - Jun 2026 (1 year 2 months)

Supervised a 14-person hybrid customer service team in the energy industry, overseeing daily service delivery across automotive and industrial clients. Led investigations into escalated complaints, managed team scheduling, performance reviews, and wellbeing concerns.

Team Leadership Customer Service Complaint Resolution Service Recovery Scheduling Performance Reviews Coordination Energy Industry

Concierge & Lobby Ambassador

Fairmont Chateau Lake Louise

Jul 2024 - Jan 2025 (6 months)

Served as the first point of contact for 15,000–20,000 daily visitors to Banff's most iconic hotel. Recommended and booked activities, created personalised itineraries for VIP guests, gave daily presentations on local history, and resolved guest issues professionally.

Customer Service Guest Relations itinerary planning Booking Presentation Skills Problem Solving Hospitality

Medical Secretary

Grey Street Anaesthetic Group

Jun 2023 - Dec 2023 (6 months)

Handled inbound calls, emails, and patient enquiries for 22 private anaesthetists. Coordinated schedules with surgeons, nursing teams, and hospitals, provided fee quotes, issued legal documentation, and supported patients with pre-procedure information.

Medical Administration Scheduling Patient Communication Fee Calculation Legal Documentation Coordination

Customer Care Supervisor

The Cambium Group

Jun 2021 - Jun 2022 (1 year)

Led daily operations for an online wedding gift list customer service team of 10. Managed escalated complaints and high-value cases, trained new starters, supported hiring, and responded to Trustpilot and Google reviews.

Customer Service Team Leadership Complaint Management Training Hiring Online Reviews Product Knowledge

Volunteer Police Officer

Thames Valley Police

Feb 2017 - Feb 2021 (4 years)

Responded to emergency calls and supported vulnerable individuals. Assisted detectives with investigations, warrants, and victim support, maintained detailed legal records, and attended local events to strengthen public trust.

Emergency Response Investigative Support Victim Support Legal Records Confidentiality Community Engagement

Catering Supervisor

Royal Holloway, University of London

Oct 2017 - Jun 2020 (2 years 8 months)

Oversaw restaurant and bar service on campus for large student and staff volumes. Managed a young catering team during peak periods and assisted with food service, payments, hygiene, and dining room upkeep.

Catering Team Management Food Service Payments Hygiëne Operations