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Vivica Schultz

@vivicaschultz

I coordinate operations, customer service, financial administration, and executive support across complex business environments.

New Zealand

Message

I'm currently supporting senior leadership and operations at Chitogel Ltd, a regulated medical-device business, where I manage documentation, stakeholder coordination, audit preparation, and approximately 100 Standard Operating Procedures.

Previously, I managed the commercial and operational functions of Aqua-Tech Irrigation for six years, covering banking, invoicing, debtors, creditors, procurement, suppliers, scheduling, customer relationships, and employee onboarding.

I've also led service delivery across 11 retail sites and around 100 employees at BlueDot Facilities, maintaining client satisfaction of approximately 99–100%. Across customer support, school administration, retail, and hospitality, I bring hands-on coordination and reliable service delivery.

Experience

Work history, roles, and key accomplishments

Current

Executive Administrative Assistant

Current

Chitogel Ltd

Mar 2026 - Present (6 months)

Provides executive, administrative, and operational support within a regulated medical-device business, including managing calendars, reports, and confidential records. Supports SOP management and audit preparation.

Executive Support Calendar Management Documentation SOP Management Audit Support Stakeholder Liaison Continuous Improvement

Office Administrator

Silverstream School

Sep 2025 - Dec 2025 (3 months)

Managed front-office and administrative support in a primary school, including reception, student records, correspondence, and database administration. Coordinated meetings, communications, and events.

Reception Database Administration Records Management Communication Skills Event Coordination Customer Service

Customer Support Officer

GoFuel

Mar 2024 - Aug 2025 (1 year 5 months)

Managed customer enquiries, applications, and account updates for fuel-card operations. Supported accounts payable administration and resolved customer account and service issues.

Customer Support Account Administration Accounts Payable Issue Resolution CRM

Managing Partner | Business Operations Manager

Aqua-Tech Irrigation

Jan 2018 - Dec 2023 (5 years 11 months)

Managed commercial, administrative, and operational functions of an irrigation business, including financial administration, procurement, scheduling, and customer relationships. Streamlined processes to improve efficiency.

Financial administration Invoicing Debtors Creditors Procurement Supplier Management Scheduling Customer Relationship Management Recruitment Onboarding Process Improvement

Area Manager

Toledo Clothing

Jan 2016 - Feb 2017 (1 year 1 month)

Managed multiple retail locations with responsibility for people, customers, stock, and sales performance. Recruited, trained, and supervised staff, and implemented merchandising improvements.

retail management Corporate Trainer Performance Management Stock Control Sales Monitoring Merchandising

Area Manager

BlueDot Facilities

Jan 2015 - Dec 2015 (11 months)

Managed service delivery across 11 retail sites and approximately 100 employees. Oversaw workforce scheduling, client relationships, SLAs, and quality inspections, maintaining high client satisfaction.

Service Delivery Workforce Scheduling Customer Relationship Management SLA Management Quality Assurance Corporate Trainer Reporting