Open to opportunities

Tommi Törmänen

@tommitrmnen

Message

I am an experienced CRM coordinator specializing in player operations and customer retention.

Finland

Message

What I'm looking for

I am looking for a collaborative, data-driven CRM or player-ops role where I can lead campaign execution, improve retention, apply KYC expertise, and grow into broader marketing responsibilities.

I am a CRM Coordinator at Funnz, responsible for executing CRM campaigns and working across Design, Casino, Marketing and Customer Support to drive engagement and retention. I use tools such as Optimove, Jira, Fortytwo, Bitly and a custom CMS to implement and track performance.

Previously I worked as a Player Operations Specialist where I provided live chat and email support, performed KYC checks, assisted with verification and documented interactions in CRM. I streamlined player onboarding and account management to improve player engagement and regulatory compliance.

My earlier experience in sales at Telia sharpened my customer-facing skills and ability to hit targets, while my time as a carpenter reinforced attention to detail, blueprint interpretation and safety-conscious execution. These roles gave me a practical blend of client service, technical discipline and process optimisation.

I hold a Basic Degree in Electrical and Automation Engineering and completed a Professional Certificate in Digital Marketing & E-commerce (Google).

Experience

Work history, roles, and key accomplishments

Current

CRM Coordinator

Current

Funnz

Feb 2025 - Present (6 months)

Executed CRM campaigns for predefined customer segments, improving engagement and retention through coordinated delivery with Design, Casino, Marketing, and Support teams.

Optimove Jira Fortytwo CMS Customer Segmentation Cross Functional Collaboration

Player Operations Specialist

Funnz

Jun 2024 - Feb 2025 (8 months)

Provided high-quality player support via live chat and email, performed KYC and verification, and documented interactions in CRM to streamline onboarding and improve player retention.

KYC Player Verification Live Chat Support CRM Ticketing Compliance Documentation Customer Support

Carpenter

Finland Design PPK

Jan 2022 - Jun 2024 (2 years 5 months)

Constructed and installed custom cabinetry and wood fixtures, interpreted blueprints for complex framing tasks, and optimized material usage to reduce waste and project costs while maintaining safety.

Carpentry

Customer Advisor

Telia

Aug 2018 - Jun 2021 (2 years 10 months)

Achieved monthly sales targets by identifying customer needs and recommending tailored Telia products, while resolving billing and service issues to improve retention.

Sales CRM Product Recommendations Customer Retention Communication Problem Solving

Salesperson

Telia

Aug 2018 - Dec 2018 (4 months)

Drove targeted sales of telecommunications products, consistently exceeding monthly revenue targets and enhancing customer satisfaction through tailored service.