Open to opportunities

Tommi Törmänen

@tommitrmnen

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I am an experienced CRM coordinator specializing in player operations and customer retention.

Finland

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What I'm looking for

I am looking for a collaborative, data-driven CRM or player-ops role where I can lead campaign execution, improve retention, apply KYC expertise, and grow into broader marketing responsibilities.

I am a CRM Coordinator at Funnz, responsible for executing CRM campaigns and working across Design, Casino, Marketing and Customer Support to drive engagement and retention. I use tools such as Optimove, Jira, Fortytwo, Bitly and a custom CMS to implement and track performance.

Previously I worked as a Player Operations Specialist where I provided live chat and email support, performed KYC checks, assisted with verification and documented interactions in CRM. I streamlined player onboarding and account management to improve player engagement and regulatory compliance.

My earlier experience in sales at Telia sharpened my customer-facing skills and ability to hit targets, while my time as a carpenter reinforced attention to detail, blueprint interpretation and safety-conscious execution. These roles gave me a practical blend of client service, technical discipline and process optimisation.

I hold a Basic Degree in Electrical and Automation Engineering and completed a Professional Certificate in Digital Marketing & E-commerce (Google).