SSStefan Steenhuisen
@stefansteenhuisen
Multilingual customer support specialist with a focus on relationship building.
MaltaWhat I'm looking for
I am a dedicated customer support specialist with extensive experience in providing exceptional service across various industries. Having lived in multiple countries, I have developed a strong ability to work effectively with multicultural teams. My passion for fostering positive interpersonal relationships ensures that common goals are met efficiently.
Throughout my career, I have held various roles that have honed my skills in customer service, account management, and operations coordination. At Bet365, I provided top-notch support for sports betting queries while managing customer accounts. My time as a Coordinator and Operations Manager with Global Brigades allowed me to lead programs in rural communities, where I successfully negotiated contracts and improved operational profitability.
I am currently seeking opportunities that will further support my personal development and allow me to leverage my skills in a dynamic environment. I am committed to delivering high-quality service and building lasting relationships with clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor (Dutch)
Bet365
Dec 2024 - May 2025 (5 months)
Provided exceptional user experience through customer service best practices, addressing responsible gambling, verification procedures, and sports betting queries. Managed accounts and liaised with verification, CDD, and FRM departments to update and discuss customer accounts.
Customer Service Specialist / Account Manager
Yource / Odido
Mar 2024 - Oct 2024 (7 months)
Provided sales and customer service support to B2C and B2B clients in Dutch and English. Handled incoming and outgoing calls, offering financial information and identifying cross-selling and up-selling opportunities.
Campinghost Supervisor
Roan Luxury Camping Holidays
Mar 2023 - Oct 2023 (7 months)
Managed customer service and guest relations in multiple languages, including English, Dutch, and Spanish. Oversaw property and reservations management, including check-in/out, inventory control, maintenance, and quality assurance.
Coordinator & Operations Manager
Global Brigades Foundation
Nov 2021 - Oct 2022 (11 months)
Coordinated various programs in Latin and indigenous rural communities, including Microfinance, Human Rights, Agricultural, and Medical initiatives. Maintained positive relationships with stakeholders and providers, focusing on new provider acquisition and contract negotiation to slash expenses and improve operational profitability.
Campinghost Supervisor
Vacansoleil Camping Holidays
May 2021 - Oct 2021 (5 months)
Managed customer service and guest relations for 90 units in English, Dutch, and German. Oversaw property and reservations management, including check-in/out, inventory control, maintenance, and quality assurance.
Project Manager / Production Supervisor
Order Inn
Dec 2019 - Jun 2020 (6 months)
Supervised the order life cycle and evaluated the commercial performance of data entry operators and graphic designers. Built experience in evaluating KPIs and ensured production deadlines were met efficiently through prioritization and positive coworker relationships.
Education
Degrees, certifications, and relevant coursework
CEEDPA (Centro de Excelencia Educativa de Panama)
Postgraduate certificate, Negotiation & Labor Conflict Resolution
2022 - 2022
Completed a postgraduate certificate program focused on negotiation strategies and labor conflict resolution techniques. Gained advanced knowledge in mediating disputes and fostering positive workplace environments.
Advanced Learning / Alison Online Diploma
Postgraduate certificate, Supervision
2021 - 2021
Obtained a postgraduate certificate in supervision through an online program. Developed skills in overseeing teams and managing operational workflows effectively.
Canadian International School
Bilingual Diploma, Science and Technology with emphasis in Informatics
2014 - 2017
Earned a bilingual diploma with an emphasis in Informatics. Focused on science and technology, gaining foundational knowledge in computer systems and information management.
ROC Leeuwenborgh
HAVO diploma, Higher General Continued Education
2009 - 2011
Completed the HAVO diploma program, providing a foundation in higher general continued education. Developed broad academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Job categories
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