Stefan Steenhuisen

Provided exceptional user experience through customer service best practices, addressing responsible gambling, verification procedures, and sports betting queries. Managed accounts and liaised with verification, CDD, and FRM departments to update and discuss customer accounts.

Provided sales and customer service support to B2C and B2B clients in Dutch and English. Handled incoming and outgoing calls, offering financial information and identifying cross-selling and up-selling opportunities.

Managed customer service and guest relations in multiple languages, including English, Dutch, and Spanish. Oversaw property and reservations management, including check-in/out, inventory control, maintenance, and quality assurance.

Coordinated various programs in Latin and indigenous rural communities, including Microfinance, Human Rights, Agricultural, and Medical initiatives. Maintained positive relationships with stakeholders and providers, focusing on new provider acquisition and contract negotiation to slash expenses and improve operational profitability.

Managed customer service and guest relations for 90 units in English, Dutch, and German. Oversaw property and reservations management, including check-in/out, inventory control, maintenance, and quality assurance.

Supervised the order life cycle and evaluated the commercial performance of data entry operators and graphic designers. Built experience in evaluating KPIs and ensured production deadlines were met efficiently through prioritization and positive coworker relationships.

Completed a postgraduate certificate program focused on negotiation strategies and labor conflict resolution techniques. Gained advanced knowledge in mediating disputes and fostering positive workplace environments.

Obtained a postgraduate certificate in supervision through an online program. Developed skills in overseeing teams and managing operational workflows effectively.

Earned a bilingual diploma with an emphasis in Informatics. Focused on science and technology, gaining foundational knowledge in computer systems and information management.

Completed the HAVO diploma program, providing a foundation in higher general continued education. Developed broad academic skills across various subjects.