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Nathalia Campos

@nathaliacampos

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Product Operations professional driving roadmap execution and operational excellence.

Malta

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What I'm looking for

I seek a product-operations or product-facing role in a collaborative company where I can optimize release processes, ensure compliance, and drive high-quality digital product delivery.

I am a Product Operations professional with experience managing product releases, roadmap execution, and end-to-end product onboarding across international markets. I combine a strong operational focus with cross-functional collaboration to deliver reliable digital products.

I have hands-on experience in compliance and fraud prevention, having worked on KYC verification, transaction reviews, and fraud detection in regulated environments. I prioritize accuracy in categorization, cost setup, asset validation, and market-specific requirements.

Entrepreneurial and digitally savvy, I have operated an e-commerce business where I managed paid social campaigns, built WordPress landing pages, integrated CRM tools, and coordinated content creators. I also bring customer-facing experience from customer success and live game presentation roles, emphasizing clear communication and user experience.

I am committed to process optimization and operational excellence, leveraging tools like CMS platforms, Zendesk, Google Suite, and collaboration apps to align stakeholders and ensure timely, high-quality releases.

Experience

Work history, roles, and key accomplishments

Current

Product Operations

Current

Goat Group

Nov 2025 - Present (4 months)

Managed product release roadmap across multiple international markets and executed end-to-end product onboarding, ensuring operational accuracy and timely front-end deployments.

Product Operations Release Management CMS Cross Functional Collaboration Onboarding Roadmap Planning Stakeholder Management

Document Analyst

Betclic Group

Jun 2024 - Oct 2025 (1 year 4 months)

Performed KYC document analysis and fraud verification, supported fraud investigations and managed transaction reviews to maintain regulatory compliance.

KYC Fraud Detection Documentation Verification Transaction Monitoring & Compliance Risk Assessment Case Management

Customer Success Specialist

Mosaic

Apr 2024 - Jun 2024 (2 months)

Provided chat and email support to affiliates and VIP customers, verified cryptocurrency transactions to prevent fraud, and collaborated on loyalty campaign optimization.

Customer Support Chat Support Email Support Loyalty Programs

E-commerce Manager

CleanMat

Mar 2023 - Mar 2024 (1 year)

Owned and managed e-commerce operations, ran paid social campaigns, built WordPress landing pages with CRM integrations, and coordinated content creation to grow online presence.

Facebook Ads Instagram Ads WordPress RD Station Social Media Management Content Coordination Conversion Optimization

Game Presenter

Evolution

Dec 2022 - Mar 2023 (3 months)

Delivered live presentations of online casino games to a global audience, maintaining high player engagement through clear and engaging communication.

Presentation Customer Engagement Multilingual Support

Marketing Coordinator

Kasaflex Comercial

Jul 2020 - Dec 2022 (2 years 5 months)

Created and executed social media campaigns, provided customer service and after-sales support, and supported commercial strategies to increase brand visibility and growth.

Social Media Marketing Customer Service Campaign Execution Content Creation After Sales Strategy Commercial Strategy