Neil B

Conducted in-depth analysis of player behavior to ensure compliance with responsible gaming policies, utilizing advanced analytical tools. Developed and implemented comprehensive strategies to promote responsible gambling practices among customers. Collaborated with cross-functional teams to enhance customer safety measures and reporting protocols.

Analyzed customer transactions and behaviors for potential AML risks. Assisted in the development of training materials for staff on AML compliance and responsible gaming. Prepared detailed reports for management on compliance findings and recommendations.

Delivered high-quality customer support across multiple channels, resolving inquiries and maintaining high satisfaction. Promoted to Senior Agent and later to Responsible Gambling Analyst, managing RG responsibilities for various licensees. Ensured compliance and promoted safe gaming practices across different regulatory bodies.

Managed customer interactions related to cryptocurrency and trading investments, providing effective solutions. Conducted IT workshops and trained new joiners on customer service protocols. Led the general support team, improving response times and contributing to customer retention.

Handled customer queries and complaints, ensuring timely and effective resolution. Maintained accurate records of customer interactions and transactions. Assisted in the development of customer feedback surveys to improve service.

Facilitated property viewings and negotiations, providing clients with comprehensive market insights. Developed marketing materials to promote properties effectively.

Provided exceptional customer service in a high-volume contact center environment. Assisted in training sessions for new hires focusing on customer service excellence. Monitored online posts to ensure compliance with platform policies and rules.

Collected and analyzed data on market trends, competitor activities, and client needs to identify growth opportunities. Developed and implemented surveys to gather insights from clients, assessing their experiences and expectations.

Operated and maintained machinery in a manufacturing setting, adhering to safety protocols. Collaborated with team members to optimize production processes.

Started a 1-year long study for a diploma in Business. Left before the final exams due to a work experience opportunity at the time.

Completed a 1-year long diploma course in IT. Did not finish the program due to personal issues.

Received a School Leaving Certificate. Completed secondary education.