At UPWORK, I assign work to Microsoft 365 Technical Support Engineers based on their strengths and supervise tasks through completion. I also collaborate with Team Leads on ideas to improve processes.
At TEK EXPERTS, I worked with Microsoft enterprise customers on Office 365, including Exchange, SharePoint Online, OneDrive for Business, Teams, and Azure Active Directory. I assisted customers with migrations from on-premises servers to Office 365 and collaborated with the internal team on critical issues.
Earlier, at CONTACT SOLUTIONS LIMITED, I designed a company-wide intranet using SharePoint Online and developed a training syllabus for new employees. At AVANTGARDE MANAGEMENT SERVICES, I devised a company-wide business continuity database and contributed to a contact-centre PBX migration.
