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Louis Udoisang

@louisudoisang

Cloud specialist at Lifted, training global delegates and supporting Microsoft Azure and Microsoft 365 solutions.

At Lifted, a Microsoft Partner, I support cloud applications and train global delegates on Microsoft technologies. I lead, manage, and train people on cloud solutions and infrastructures, including Azure, Windows, Microsoft 365, Purview, and Defender XDR.

Previously, at The Knowledge Academy, I delivered instructor-led Microsoft 365 training and technical sessions on Azure fundamentals, administration, and cloud services. I also provided guidance on certification pathways.

At Tek Experts, I provided advanced and level 3 support for Azure and Microsoft 365 technical support engineers. I reviewed customer scenarios, joined escalation calls, and supported onboarding and technical development for team members.

Experience

Work history, roles, and key accomplishments

Current

Cloud Admin/Technical Trainer

Current

Lifted

Jan 2023 - Present (3 years 9 months)

Provided cloud application support and enterprise support for Office 365, Azure Active Directory, and Defender. Trained global delegates on Microsoft technologies and led teams on cloud solutions.

Office 365 Exchange Online SharePoint One Drive Teams Azure Active Directory Office365 Cloud App Security Microsoft Defender for Identity Microsoft Defender For Endpoint Microsoft Defender for Office 365 Microsoft 365 Azure Windows Purview Defender XDR

Technical Trainer M365 Entra

The Knowledge Academy

Jan 2023 - Dec 2024 (1 year 11 months)

Conducted instructor-led sessions on Microsoft Office 365 applications and delivered technical training on Azure fundamentals and administration. Provided guidance on certification pathways and refined course delivery based on feedback.

Microsoft Office 365 Azure Technical Training Instructor Led Training Certification Guidance

Technical Lead Azure/M365

Tek Experts

Jan 2021 - Dec 2023 (2 years 11 months)

Managed and provided advanced level 3 support for technical support engineers, ensuring quality of service and customer satisfaction. Mentored team members and onboarded 2nd level engineers into various teams.

Azure Microsoft 365 Technical Support Escalation Management Mentorship Team Leadership Customer Satisfaction

Application Support

Access Bank

Jan 2019 - Dec 2020 (1 year 11 months)

Installed and configured computer hardware, software, systems, networks, printers, and scanners. Monitored and maintained computer systems and networks, and diagnosed and solved application issues.

Hardware installation Software Configuration Network Monitoring Troubleshooting Application Support