Tolulope Akingbade
@tolulopeakingbade
Dedicated IT Support Engineer with over 5 years of experience.
United KingdomWhat I'm looking for
I am a dedicated IT Support Engineer with over 5 years of experience in delivering first-line technical support and managing service desk operations. My expertise lies in diagnosing and resolving hardware, software, and networking issues, ensuring minimal downtime and a high level of customer satisfaction. I have a strong foundation in Windows OS, Office 365, and Active Directory, which has enabled me to optimize user experiences consistently.
Throughout my career, I have successfully provided 1st and 2nd line ICT support for over 9,000 users at the County Durham and Darlington NHS Trust. I have also played a key role in large-scale ICT projects, including system installations and migrations. My proactive approach to problem-solving and my ability to deliver exceptional customer service have earned me a reputation for excellence in the field.
Experience
Work history, roles, and key accomplishments
Technical Support Officer
County Durham and Darlington NHS
Jan 2025 - Present (4 months)
Provided 1st and 2nd line ICT support across the Trust, troubleshooting hardware, software, and network issues for over 9,000 users. Assisted in large-scale ICT projects, managing Active Directory and user accounts to ensure security compliance.
IT Consultant
Jacobs Solutions UK
Oct 2024 - Jan 2025 (3 months)
Developed and implemented solutions to resolve technical issues, conducted audits, and managed SCCM for software deployment. Planned domain migration projects ensuring minimal downtime.
Systems Administrator
LASCOFED Lagos
Sep 2021 - Sep 2022 (1 year)
Managed Exchange/M365 operations, deployed virtual machines on Azure, and ensured efficient Active Directory management. Collaborated with external vendors to resolve complex issues, improving system uptime significantly.
IT Officer
Optoda Publishing
Nov 2017 - Dec 2019 (2 years 1 month)
Administered IT operations ensuring zero data breaches and exceptional customer service. Implemented antivirus solutions, significantly reducing malware threats across devices.
ICT Officer
Radio Lagos Eko FM
May 2019 - Oct 2019 (5 months)
Coordinated with level 2 support to maintain broadcasting infrastructure, achieving 99.9% uptime. Led the implementation of a digital archiving system and provided first-line support to over 200 end-users.
Education
Degrees, certifications, and relevant coursework
TUTeesside University
Master of Science, Cybersecurity
2023 - 2024
Project: Automated Cloud Security Incident Response Orchestration: Enhancing Cloud Security Posture through Automated Incident Response.
Ladoke Akintola University of Technology
Bachelor of Technology, Computer Science
2014 - 2019
Project: Development of an E-learning system using ADDIES model, with graphical password.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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