Open to opportunities

Tarek Osman

@tarekosman

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IT Support Engineer skilled in troubleshooting and Microsoft 365 administration.

United Kingdom

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What I'm looking for

I am looking for a role that offers opportunities for growth and learning in IT support, with a focus on collaborative environments and innovative technologies.

I am an IT Support Engineer with a proven ability to troubleshoot Windows, macOS, and network issues. My hands-on experience in Microsoft 365 administration, Intune, and SCCM has equipped me with the skills necessary to provide first- and second-line support efficiently. At the London School of Business, I resolved hardware, software, and network issues for both staff and students, ensuring a high standard of support across all interactions.

My collaborative and process-driven approach focuses on reducing repeat issues and improving support workflows. I have successfully managed user accounts via Active Directory and deployed software updates using SCCM. Additionally, I configured and maintained UniFi wireless networks and supported classroom IT infrastructure, demonstrating my commitment to enhancing the overall IT experience. I am always eager to learn new tools and streamline operations to better serve users.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

London School of Business

Dec 2023 - Jan 2025 (1 year 1 month)

Provided first- and second-line support for staff and students, efficiently resolving hardware, software, and network issues. Administered Microsoft 365, managed user accounts via Active Directory, and deployed software using SCCM and Windows Autopilot. Configured and maintained UniFi wireless networks, AV setups, and supported classroom IT infrastructure while logging and resolving service desk t

Active Directory SCCM Autopilot Ticketing Systems Infrastructure

IT Technician

Freelance

Jan 2023 - Nov 2023 (10 months)

Provided ad hoc IT support to individuals and small businesses, diagnosing and repairing hardware issues across various devices. Built and configured custom PC systems for diverse uses and managed small-scale IT projects, including network setup and optimization. Configured and maintained self-hosted servers and online game environments, handling port forwarding, monitoring, and patch management.

Troubleshooting Optimization Project Management Windows OS

Education

Degrees, certifications, and relevant coursework

Brighton University

BEng Aerospace Engineer, Aerospace Engineering

Completed team-based and independent projects including an aircraft design and management project, and a final-year research project. Used SolidWorks, AutoCAD, and XFLR5 for conceptual and aerodynamic modelling. Covered fluid dynamics, dynamics and control, thermodynamics, and energy systems. Applied MATLAB/Simulink for system modelling and simulations. Studied manufacturing methods and material s