Samuel Duodu

As a dedicated 2nd Line Support Engineer, I thrive on providing exceptional technical support and ensuring seamless IT operations. With a strong background in troubleshooting and maintaining IT systems, I have honed my skills in resolving complex technical issues and collaborating effectively with IT teams. My experience includes managing Active Directory and Microsoft 365 environments, where I have successfully handled user access, security policies, and permissions.

Throughout my career, I have demonstrated my ability to work in fast-paced environments while meeting SLAs and improving system efficiency. Notably, I led a Windows 11 migration project that ensured a smooth transition with minimal downtime. My commitment to enhancing network security has been evident through the implementation of multi-factor authentication and endpoint protection policies. I am passionate about delivering high-quality IT support and continuously seek opportunities to leverage my technical expertise for service improvements.