olumide olafisoye
@olumideolafisoye
Results-driven IT Support Specialist with expertise in cybersecurity.
United KingdomWhat I'm looking for
I am a results-driven IT Support Specialist with a strong background in ERP logistics and cybersecurity. My experience spans across various fast-paced industries, where I have successfully resolved customer issues through multiple support channels, ensuring high service standards. I recently completed my MSc in Cyber Security with Project Management, focusing on behavioral factors influencing cybersecurity risk.
Throughout my career, I have demonstrated my ability to support C-suite users and contribute to enterprise-level service delivery. My technical skills include troubleshooting, incident diagnosis, and root cause analysis, which have allowed me to improve resolution times significantly. I thrive in dynamic environments and am committed to delivering exceptional service while fostering long-term impact through flexibility and consulting growth.
Experience
Work history, roles, and key accomplishments
Customer Assistant
McDonald's
May 2023 - Present (2 years)
Delivered high-quality customer service in a fast-paced, customer-focused environment. Assisted with self-service kiosk operations and basic troubleshooting.
IT Support & Endpoint Analyst
Cook4Me
Jul 2021 - Present (3 years 10 months)
Provided multichannel IT support to internal users across Europe and Africa, resolving hardware/software issues through email, live chat, phone, and remote sessions. Logged and maintained detailed records of Support Requests in the ITSM system, ensuring complete and timely documentation for audit and knowledge transfer.
IT Asset and Procurement Manager
Eko Logistics
Jan 2020 - Present (5 years 4 months)
Tracked and managed IT assets from acquisition to disposal, ensuring accurate inventory and licensing records. Handled procurement processes for software and hardware, including vendor coordination and contract negotiation.
Sea Port Supply Chain Operations Coordinator
Enl Consortium
Jan 2018 - Present (7 years 4 months)
Coordinated scheduling and dispatch of goods through seaport logistics systems. Utilized JD Edwards and SAP to monitor product movement, supporting issue resolution and reporting.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bedfordshire
MSc, Cyber Security with Project Management
Pursued a Master of Science in Cyber Security with Project Management. Conducted research for the dissertation on a comparative analysis of curiosity clicks and security consciousness between Millennials and Gen Z in relation to email malware attacks.
USUniversity of Tyndale Theological Seminary
Certificate, Biblical Divinity
Obtained a Certificate in Biblical Divinity.
LTLadoke Akintola University of Technology
BSc, Transport Management
Completed a Bachelor of Science degree in Transport Management.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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