JOJoel Oifoh
@joeloifoh
Dedicated IT Engineer with expertise in systems management and support.
United KingdomWhat I'm looking for
I am a dedicated and skilled IT Engineer and Administrator with a strong foundation in systems management, network administration, and IT support. My experience includes troubleshooting, maintaining infrastructure, and supporting end-users in both collaborative and independent environments. I am proficient in managing Active Directory, configuring networks, and ensuring system efficiency and security.
Currently, I work as a 1st & 2nd Line Support Engineer where I troubleshoot complex technical issues and collaborate with cross-functional teams to resolve escalated incidents. I take pride in proactively monitoring systems to identify and fix issues before they impact users, and I continuously seek to improve processes through automation and mentoring junior staff.
With a commitment to staying current with evolving technologies, I focus on delivering smooth IT operations and driving continuous improvement. My organizational skills and clear communication enable me to effectively support users and enhance their productivity.
Experience
Work history, roles, and key accomplishments
1st & 2nd Line Support Engineer
SCC IT & Connells Group
Mar 2024 - Present (1 year 4 months)
Troubleshot and resolved complex technical issues, collaborating with cross-functional teams to address escalated incidents and support requests. Maintained and managed enterprise applications, system performance, and security, proactively monitoring systems to identify and fix issues before user impact.
Junior IT Support
TSYS Managed Services
Apr 2023 - Mar 2024 (11 months)
Provided first-line technical support to end-users, resolving hardware, software, and network issues while assisting with user account management in Active Directory. Utilized ticketing tools like ServiceNow to record, track, and resolve user requests and incidents, and assisted with system maintenance tasks.
Business Administrator
Right Choice Conveyencing
Jan 2022 - Apr 2023 (1 year 3 months)
Planned and coordinated daily administrative tasks to ensure efficient workflow between departments, preparing and processing business reports and correspondence for senior management. Managed office supplies, updated company databases, and provided support in HR functions and process improvement initiatives.
Education
Degrees, certifications, and relevant coursework
MK College
Level 3 & 4 Digital Technologies, Digital Technologies
Studied various aspects of digital technologies, including Microsoft Office Suite, SQL, Active Directory, and Azure. Gained proficiency in Windows OS and Server Administration, networking, and cloud platforms like Azure and AWS. Developed skills in remote desktop support and hardware troubleshooting.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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