Rohail Hussain

Delivered first-line technical support to over 1000 staff, managing incidents via Richmond Ticketing System and handling up to 15 calls and 10+ tickets daily. Administered user accounts in Active Directory, including creation, password resets, and OU management, while also identifying and resolving server and VPN issues.

Provided technical support for internal systems, ensuring uptime for all workstations and managing the ticket lifecycle from initial report to resolution. Supported the installation, maintenance, and upgrades of desktop systems, maintaining accurate documentation of incidents and IT assets.

Supported end-users across campus and remotely, resolving over 30 tickets daily, and provided AV and IT support for 200+ classrooms and conference rooms using Crestron systems. Managed user onboarding/offboarding through Active Directory and Intune for both corporate and BYOD setups, efficiently diagnosing issues with software, hardware, and peripheral devices.

Delivered IT and AV support for staff and students across classrooms and labs, imaging, configuring, and deploying over 50 machines for teaching environments. Installed and maintained creative software, ensuring licensing compliance, and supported interactive boards, projectors, and sound systems across 30+ learning spaces.

Provided end-user support for team members, maintaining network connectivity, printers, and operating systems across Windows and macOS environments. Secured and organized large volumes of media data, implementing basic backup solutions, and managed camera and production equipment, scheduling repairs and replacements.

Completed a Bachelor of Arts (Honours) degree focusing on various aspects of the arts. Gained a comprehensive understanding of creative practices and theoretical frameworks.