Paulette Robinson

Efficiently scheduled and updated patient appointments and insurance details, enhancing patient experience by coordinating interdisciplinary care. Optimized clinic operations through monitoring and setup adjustments, developing tracking systems for timely patient follow-up management.

Coordinated provider enrollment, achieving seamless contract integration and enhancing submission accuracy and speed. Collaborated with health plans to improve provider network integrity and implemented process improvements, resulting in measurable efficiency gains.

Coordinated referrals, enhancing patient access and care continuity while ensuring compliance with insurer requirements. Facilitated provider communication, streamlining care coordination and referring patients to social services, optimizing resource utilization.

Processed authorization requests using ICD10/CPT codes, improving accuracy and compliance. Collaborated with clinicians for complex cases, ensuring timely and effective resolutions, and implemented a tracking system for requests, enhancing processing accuracy.

Obtained a Master of Science in Psychology, focusing on advanced psychological theories and research methods. Developed expertise in mental health practices and patient care strategies.

Completed a Bachelor of Arts in Psychology, gaining foundational knowledge in human behavior and mental processes. Engaged in coursework covering various psychological disciplines.