Open to opportunities

Paulette Robinson

@pauletterobinson

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Experienced mental health professional with expertise in healthcare administration.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values patient-centered care, and offers opportunities for professional growth.

I am a dedicated mental health professional with over 11 years of experience in healthcare administration and behavioral health coordination. My expertise lies in care coordination, case management, and crisis intervention, where I leverage my skills to enhance patient outcomes through innovative care strategies and collaborative teamwork.

Throughout my career, I have successfully optimized clinic operations, streamlined appointment scheduling processes, and developed tracking systems that significantly improve patient adherence and care interventions. My commitment to ensuring compliance with healthcare standards and enhancing patient experiences has been a driving force in my professional journey.

I am passionate about leveraging data management tools such as Epic and Microsoft Excel to facilitate efficient patient care and improve operational effectiveness. My goal is to continue making a positive impact in the mental health field by fostering effective communication and care coordination among interdisciplinary teams.

Experience

Work history, roles, and key accomplishments

Current

Support Assistant

Current

Advanced Medical

Jun 2020 - Present (5 years 1 month)

Efficiently scheduled and updated patient appointments and insurance details, enhancing patient experience by coordinating interdisciplinary care. Optimized clinic operations through monitoring and setup adjustments, developing tracking systems for timely patient follow-up management.

Epic Microsoft Excel Patient Care Care Coordination Data Management Clinic Operations Interdisciplinary Collaboration Electronic Health Records Appointment Management

Provider Enrollment Liaison

Steward Healthcare Network

Jan 2019 - Jun 2019 (5 months)

Coordinated provider enrollment, achieving seamless contract integration and enhancing submission accuracy and speed. Collaborated with health plans to improve provider network integrity and implemented process improvements, resulting in measurable efficiency gains.

Contract Integration Process Improvement Data Submission Workflow Optimization Training Communication

Behavioral Health Care Coordinator

Steward Healthcare Network

Apr 2018 - Jan 2019 (9 months)

Coordinated referrals, enhancing patient access and care continuity while ensuring compliance with insurer requirements. Facilitated provider communication, streamlining care coordination and referring patients to social services, optimizing resource utilization.

Care Coordination Patient Access Services Patient Provider Communication Interpersonal Skills Record keeping

Prior Authorization Specialist

Boston Medical Center Health Net Plan

Oct 2014 - Mar 2018 (3 years 5 months)

Processed authorization requests using ICD10/CPT codes, improving accuracy and compliance. Collaborated with clinicians for complex cases, ensuring timely and effective resolutions, and implemented a tracking system for requests, enhancing processing accuracy.

ICD 10 ICD 10 Coding Patient Engagement Compliance

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

M.S. Psychology, Psychology

Obtained a Master of Science in Psychology, focusing on advanced psychological theories and research methods. Developed expertise in mental health practices and patient care strategies.

University Of Massachusetts-Boston

B.A. Psychology, Psychology

Completed a Bachelor of Arts in Psychology, gaining foundational knowledge in human behavior and mental processes. Engaged in coursework covering various psychological disciplines.