Open to opportunities

Preshaa Theo

@preshaatheo

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Dedicated professional with expertise in patient care coordination.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my skills in patient care coordination while contributing to a supportive and collaborative team environment.

I am a dedicated and detail-oriented professional with extensive experience in patient care coordination, crisis intervention, and educational support. My career has been marked by a commitment to delivering exceptional service while ensuring compliance with HIPAA standards. I have successfully managed referrals and developed safety plans to support individuals facing mental health challenges, demonstrating my ability to foster safe and supportive environments.

Throughout my professional journey, I have worked in various roles, including as a Phone Representative at 211 Tampa Bay Cares, where I provided empathetic crisis intervention and connected callers with vital resources. My experience as an ESE Para-Professional in Hillsborough County Public Schools allowed me to support students with cognitive and mental health challenges, ensuring their academic and emotional needs were met. I pride myself on my strong organizational and interpersonal skills, which I aim to leverage in a Care Coordinator position at Optum FL.

Experience

Work history, roles, and key accomplishments

988 Phone Representative

211 Tampa Bay Cares

Mar 2024 - Present (1 year 4 months)

Delivered empathetic and confidential crisis intervention to individuals facing mental health challenges, assessing risk and developing safety plans. Managed referrals to connect callers with appropriate community and healthcare resources, maintaining strict confidentiality in accordance with HIPAA standards.

Risk Assessment HIPAA Referrals Telehealth Documentation

ESE Para-Professional

Hillsborough County Public Schools

Dec 2022 - Present (2 years 7 months)

Supported the physical, emotional, and academic needs of students with cognitive and mental health challenges. Assisted in lesson planning, communication with parents, and school administration, while performing administrative duties including attendance tracking and record filing.

Administrative Support Lesson planning Microsoft Word Microsoft PowerPoint Microsoft Excel

Behavioral Health Technician

Grace Point Behavioral Crisis Center

Apr 2022 - Present (3 years 3 months)

Provided care for children (ages 5–17) diagnosed with mental illnesses, developmental disorders, and addictions. Maintained emotional disposition charting, supported therapeutic activities, and de-escalated disruptive behavior to ensure patient and staff safety.

Patient Care Therapeutic Activities Documentation Mental Illness Support

Seasonal Route Delivery Assistant

UPS

Nov 2020 - Present (4 years 8 months)

Supported package delivery operations to ensure timely service and customer satisfaction. Assisted with route logistics and customer interactions to streamline delivery processes.

Logistics Customer Service Route Planning Timely Service

ESE Buddy

Chamberlain High School

Aug 2017 - Present (7 years 11 months)

Assisted teachers and students with extracurricular activities and school functions. Fostered a safe environment by ensuring adherence to classroom safety guidelines.

Student Safety Extracurricular Activities

Volunteer

Arthritis Foundation

Jan 2012 - Present (13 years 6 months)

Collaborated with committee leaders to set up and dismantle walk equipment and stations. Assisted in the preparation and distribution of food and beverages for event participants, ensuring smooth event execution.

Event Coordination Logistics Team Collaboration

Volunteer

Junior Diabetes Research Foundation

Jan 2012 - Present (13 years 6 months)

Partnered with event leaders to organize and break down walk equipment and stations. Provided water and support to participants during the walk to ensure a smooth and positive experience.

Logistics Teamwork