Looking for a job

Issa Diop

@issadiop

Message

I coordinate hospice operations, crisis care, and patient services to keep clinical workflows moving.

United States

Message

What I'm looking for

I'm looking for a healthcare operations or care coordination role where I can support clinical workflows, patient services, documentation, compliance, scheduling, and interdisciplinary teams.

At VNS Health, I coordinate hospice visits, crisis-care referrals, staffing schedules, physician orders, and patient records to support timely, compliant care. I work closely with patients, families, providers, facilities, and interdisciplinary teams to resolve operational needs.

I've also trained staff on billing and medical-records workflows, monitored documentation for accuracy, and contributed to Six Sigma process-improvement initiatives. My background combines healthcare administration, care coordination, scheduling, compliance, and patient services.

Experience

Work history, roles, and key accomplishments

Patient Care Specialist

VNS Health

Dec 2024 - Jan 2026 (1 year 1 month)

Coordinated daily hospice visits in accordance with Medicare guidelines, optimized nurse schedules, and served as a liaison between patients, families, providers, and interdisciplinary care teams. Arranged patient transportation, DME supplies, and laboratory services, and led weekly interdisciplinary group meetings.

Hospice Care Care Coordination Scheduling Medicare Guidelines Interdisciplinary Communication Patient Services Medical Records SharePoint Microsoft Office

Senior After-Hours / Crisis Care Coordinator

VNS Health

Mar 2021 - Dec 2024 (3 years 9 months)

Managed incoming Crisis Care referrals and delegated cases to LPNs based on patient needs and staffing. Developed and maintained staff schedules, reviewed cases for compliance and billing eligibility, and trained staff on billing procedures.

Crisis Services Coordination Referral Management Scheduling Compliance Billing and Eligibility SharePoint Performance Metrics Six Sigma Corporate Trainer

Business Service Coordinator – MD Orders

VNS Health

Aug 2020 - Mar 2021 (7 months)

Reviewed and processed physician orders, prioritizing timely follow-up to meet billing and operational deadlines. Supported physicians with DocuSign workflows and maintained accurate documentation within medical information systems.

Physician Orders Docusign Medical Information Systems Documentation Billing Microsoft Office

Business Service Coordinator – Administration / Medical Records

VNS Health

Apr 2018 - Dec 2019 (1 year 8 months)

Processed, uploaded, organized, and maintained patient records following healthcare documentation and regulatory requirements. Coordinated meetings, maintained filing systems, and provided administrative support to interdisciplinary healthcare teams.

Medical Records Documentation Administrative Support Filing System Corporate Trainer Microsoft Office

Intern

VNS Health

Feb 2018 - Apr 2018 (2 months)

Processed patient documentation, performed data entry and research, maintained spreadsheets, and supported compliance-related administrative activities.

Data Entry Documentation Spreadsheets Compliance Research

Shift Manager / Trainer

The Little Beet

May 2016 - Apr 2018 (1 year 11 months)

Supervised daily operations, trained employees, managed scheduling, and maintained customer service and compliance standards. Prepared operational reports and coached staff on procedures and service expectations.

Operations Management Corporate Trainer Scheduling Customer Service Compliance Reporting