Open to opportunities

oreoluwa popoola

@oreoluwapopoola

Message

Customer service professional with strong communication and organizational skills.

Nigeria

Message

What I'm looking for

I seek a role that allows me to leverage my customer service skills in a dynamic environment, fostering client relationships and contributing to team success.

I am a dedicated customer service professional with extensive experience in managing client interactions and ensuring customer satisfaction. My journey began at Royal Solutions Plus, where I honed my skills in addressing customer inquiries and supervising event coordination. Over the years, I have taken on various roles that have allowed me to develop a robust skill set in customer service, team management, and project coordination.

In my most recent position as a Client Service Representative at One Charming Party, I successfully coordinated virtual and physical meetings, maintained records of event plans, and ensured timely delivery of services. My ability to lead teams and manage multiple tasks has been instrumental in achieving organizational goals. I am passionate about fostering positive relationships with clients and am always eager to learn and grow in my career.

Experience

Work history, roles, and key accomplishments

Client Service Rep

One Charming Party

Jan 2024 - Apr 2024 (3 months)

Managed customer inquiries through various channels and coordinated meetings with clients and vendors. Oversaw event planning and ensured timely delivery of services.

Customer Service Event Coordination Communication Google Docs Team Leadership Vendor Management

Asst. Supervisor, Customer Service Officer

Poak Nigeria Limited

Sep 2022 - Jun 2023 (9 months)

Supervised equipment setup and directed media content creation for client reports. Managed client requests and maintained effective communication.

Content Creation Client Communication Problem Solving

Collection Officer/ Customer Service Officer

Lioncash Nig. Limited

Mar 2020 - Jan 2021 (10 months)

Responded to customer inquiries and educated them on loan processes. Documented customer payments and maintained communication via calls and texts.

Customer Service Documentation Communication Skills

Riders Manager/ Verifications Officer

Paycom Limited (Opay)

Sep 2019 - Apr 2020 (7 months)

Coordinated bike riders to meet delivery targets and assisted in compliance with traffic regulations. Managed verification and documentation of rider details.

Team Coordination Compliance Management Documentation Customer Support Communication Skills