Open to opportunities

Charles BYELI

@charlesbyeli

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Experienced IT Support Specialist with a passion for customer service.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values innovation, and emphasizes teamwork.

I am an IT Support Specialist with over 10 years of experience in customer service, program coordination, and client management. My innovative and tech-savvy approach allows me to leverage technology effectively, streamlining processes and enhancing productivity. I pride myself on my ability to communicate professionally and efficiently, ensuring that client and team interactions are handled with care and precision.

Throughout my career, I have developed a strong skill set in various digital tools, including Google Workspace, Microsoft Office Suite, and CRM systems. My experience includes providing first-level support for customer inquiries, facilitating user training sessions, and managing IT infrastructure to ensure smooth operations. I have a proven track record of improving client engagement and increasing sales through strong relationship-building and effective communication.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

AppGlobal

Mar 2024 - Present (1 year 4 months)

Facilitated user training on EMR systems, managed IT infrastructure, and provided technical support for hardware and software issues.

IT Support EMR User Training Troubleshooting Data Security

Current

Customer Service

Current

GiftCard8 (RegiftMe)

Dec 2023 - Present (1 year 7 months)

Provided first-level support for customer inquiries and complaints regarding GiftCard exchanges. Acted as an exchange agent for fund users and buyers.

Customer Support Problem Solving Communication CRM Time Management Multitasking

Marketing Officer

Optiva Capital Partners

Apr 2024 - Jul 2024 (3 months)

Improved client engagement through relationship building and personalized meetings, resulting in a significant increase in quarterly sales.

Client Engagement Sales Strategy Customer Support Relationship Management Communication

Head, Bank Teller and ATM Custodian

Union Bank of Nigeria, PLC

Jul 2015 - Aug 2019 (4 years 1 month)

Oversaw cash-related transactions, prepared transaction reports, resolved customer complaints, and supervised branch tellers.

Cash Management Customer Service Reporting Problem Solving

Administrative Assistant (Volunteer)

North Central Commodities Association

Dec 2021 - Jun 2023 (1 year 6 months)

Oversaw daily operations, managed budgets, organized logistics for meetings, and served as the first-level customer service officer.

Budget Management Event Planning Customer Service Communication

Customer Service Officer

Union Bank PLC

Oct 2013 - Jun 2015 (1 year 8 months)

Provided first-level resolution for customer complaints and inquiries, processed fund transfer requests, and reconciled transactions.

Customer Service Fund Transfers Communication

Customer Service Representative

Communication Network Services Support Limited

Jan 2011 - May 2012 (1 year 4 months)

Conducted customer inquiries, resolved complaints, supervised call center representatives, and engaged in telemarketing.

Telemarketing Reporting

Education

Degrees, certifications, and relevant coursework

Digital Witch Support Community

Completion Certificate, IT Support and CRM

2024 - 2024

Completed a certification in IT Support and CRM, gaining skills in customer relationship management and technical support for IT systems.

IBFC Alliance

Completion Certificate, Customer Service

2017 - 2017

Completed a certification in Exceptional Customer Service Delivery, focusing on enhancing customer interaction and service quality.

University of Jos

Bachelor of Science, Zoology

2003 - 2008

Studied Zoology, focusing on the biological sciences and the study of animal life, which included coursework and practical experiences in various aspects of zoology.