pelumi ekundayo

Serve as primary point of contact for retail banking customers via inbound phone and digital channels, resolving inquiries and account requests. Achieve 95%+ customer satisfaction scores and maintain detailed records in compliance with regulatory requirements.

Acted as primary liaison for contestants, judges, and vendors, achieving 95% participant satisfaction. Managed vendor negotiations, reducing event costs by 15%, and oversaw scheduling and risk management for large-scale events.

Managed daily internal inquiries for a 15+ person team, achieving 100% resolution within 24 hours. Streamlined onboarding for 5 new hires, cutting integration time by 20%, and collaborated with marketing on client projects.

Spearheaded planning and logistics for 4 major events serving 200+ students. Secured a 25% increase in event funding through sponsorship proposals and facilitated career development workshops.

Exceeded sales KPIs using consultative selling techniques. Built customer rapport and brand loyalty through personalised service, and managed accounts and financial records accurately.

Pursued a Bachelor of Arts in Education with a focus on Religious Studies and Teacher Education.