Open to opportunities

Tracy Lynn

@tleibens

Message

I resolve customer issues and streamline service operations across phone, email, and chat.

United States

Message

What I'm looking for

I'm seeking a challenging role where I can use my computer technology, administration, communication, and organizational management skills while collaborating with a team and contributing to a dynamic organization's goals.

I'm currently resolving customer issues at Wonder through inbound phone, email, and chat support, using Zendesk and Slack to track requests and collaborate with my team.

Previously, I managed Mom & Pop’s General Store, where I organized in-store events, designed promotional flyers, and managed social media content to increase awareness and drive traffic.

At The Hartford Insurance Company, I supported Auto and Home policy customers, processed paperwork accurately, assisted the intake claims team during catastrophic incidents, and coached new-hire representatives.

My background also includes insurance coordination and front-desk operations in medical imaging, including appointment scheduling, insurance verification, authorizations, confidential records, and HIPAA-conscious document handling.

Experience

Work history, roles, and key accomplishments

Current

CX Agent

Current

Wonder

Jun 2025 - Present (1 year 3 months)

Resolving customer issues by responding to inbound requests via phone, email, and chat. Utilized Zendesk to track, manage, and resolve customer support requests, and collaborated with team members through Slack.

Zendesk Slack Customer Support