Abbygayle Russell

I am a dedicated and customer-focused professional with over six years of experience in customer service and administrative roles. My career has been built on a foundation of strong communication and problem-solving skills, allowing me to manage complex client interactions effectively. I pride myself on my ability to resolve issues efficiently, ensuring that clients receive the support they need while contributing to organizational success through detail-oriented and proactive service.

In my most recent role as a Customer Service Representative at Assurant, I liaised with mortgage companies and homeowners to assist with home insurance claims, guiding clients through the claims process and ensuring proper documentation was submitted. My previous experience at NationsBenefits further honed my skills in delivering expert customer support in the healthcare sector, where I resolved member inquiries related to insurance coverage and prescription benefits. I am technically proficient and highly organized, with a proven ability to manage high-volume data entry tasks while maintaining accuracy.