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Titti Halldén

@tittihalldn

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Senior Swedish-language QA and client operations expert for AI search and localization.

Spain

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What I'm looking for

I’m looking for a role where I can combine Swedish-language linguistic QA with client operations, impact product quality through actionable insights, and collaborate cross-functionally to improve workflows in remote, global environments.

I’m a Swedish-speaking client operations professional with 25+ years of experience across customer experience, linguistic QA, and international administrative support. I’m known for delivering high-quality service, improving processes, and supporting global clients in remote environments.

In my current role, I perform linguistic QA on AI-driven search and notification features for Google products, ensuring accuracy, relevance, and localization quality for the Swedish market. I produce structured quality reports and actionable insights, and I partner with engineering and cross-functional teams to troubleshoot issues, refine workflows, and optimize content quality at scale. Earlier, I led end-to-end employee lifecycle processes and managed assistant teams, strengthening my ability to drive operational excellence through process improvement, cross-functional collaboration, and detail-driven problem solving.

Experience

Work history, roles, and key accomplishments

Current

Swedish Language QA Specialist

Current

Qualitest

May 2021 - Present (5 years 1 month)

Performed linguistic QA for AI-driven search and notification features for Google products, ensuring accuracy, relevance, and localization quality for the Swedish market. Produced structured quality reports and partnered with engineering and cross-functional teams to troubleshoot issues and improve release readiness.

Linguistic QA Localization Quality Reporting Workflow Optimization Cross Functional Troubleshooting Multilingual Communication Data Analysis Remote Collaboration

Business Partner

BCA

Feb 2021 - May 2021 (3 months)

Managed client-facing administrative operations and handled customer inquiries in a fast-paced environment. Resolved and escalated complex issues to support timely outcomes and client satisfaction.

Client Operations Customer Support Administrative Operations Escalation Handling Multilingual Communication Customer Satisfaction

Office Administrator

Dentsu Aegis

Apr 2019 - Sep 2020 (1 year 5 months)

Coordinated daily office operations to maintain smooth administrative workflows and staff support. Managed scheduling and facilities coordination and acted as a central point of contact to improve internal communication and operational efficiency.

Office Administration Scheduling Facilities Coordination Workflow Management Team Support Process Improvement MS Office Operational Coordination

HR Generalist

Svenska Handelsbanken

Jan 2009 - Jan 2017 (8 years)

Led end-to-end employee lifecycle processes, including recruitment, onboarding, and compensation administration. Streamlined administrative workflows and ensured compliance across multiple international offices while providing policy and process support to managers.

Recruitment support Onboarding Compensation Administration Employee Lifecycle Management

Head of Assistants

Svenska Handelsbanken

Jan 2007 - Jan 2009 (2 years)

Managed and developed a team of assistants supporting private banking account managers. Oversaw administrative operations, contributed to process improvements and internal policies, and supported reporting structures for client-facing teams.

Team Management Private Banking Support Administrative Operations Process Improvement Internal Policies Reporting Quality Assurance