Nadja Kaiser

I've built more than five years of experience at Teleperformance in Barcelona, supporting content quality, customer success, and B2B sales across multiple markets and platforms.

As a Content Moderator, I consistently exceeded quality and productivity targets while reviewing and correcting AI-generated content for accuracy and compliance. I was selected as a Business Unit Representative, connecting the team with management and handling complex cases with care and efficiency.

My performance led to promotions into the Outsourced Quality Analyst Team and Business Unit Quality Assurance, where I aligned with QA teams, delivered structured performance feedback, joined client meetings, and helped close quality gaps. I also collaborated with trainers on onboarding and best-practice support.

In B2B Sales, I managed a client portfolio, handled inbound and outbound calls, built lasting client relationships, and exceeded sales and productivity KPIs. I bring native German and Spanish, professional English, and hands-on experience working with AI-supported content workflows.