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Milagro Salgado Cuezzo

@milagrosalgadocuezzo

Bilingual Customer Success and online operations professional focused on fast support, accurate data, and quality process improvements.

Spain

Message

What I'm looking for

I’m looking for a bilingual, service-driven role where I can own customer communication, support online operations, and improve quality through SOPs, accurate data, and clear reporting—working collaboratively with teams across time zones.

I’m a bilingual (ES/EN) customer success and online operations professional with 3+ years in service-driven roles across hospitality, operations, and healthcare. I’m known for turning high-volume customer questions into clear, timely resolutions through strong email/chat handling and careful follow-through.

In operations and client coordination, I manage scheduling and calendar coordination, maintain accurate records, and keep documentation consistent even under fast-moving conditions. I also take ownership of quality by standardizing records, applying quality controls, and building SOPs and knowledge-base content so teams can deliver reliably.

I bring a detail-first mindset and strong remote collaboration habits, using tools like Google Workspace and Slack to organize work, communicate across teams, and report on performance. With advanced English (C2) and comfort handling sensitive information across time zones, I aim to help customers feel supported while helping teams run smoother every day.

Experience

Work history, roles, and key accomplishments

Administrative & Client Coordinator

Independent Work

Jun 2025 - Mar 2026 (9 months)

Coordinated scheduling and calendars for multiple physiotherapists in home-based care while managing high-volume client communications. Maintained accurate records and documentation across fast-paced operations.

Customer Support Client Communication Scheduling Calendar Management Record keeping Documentation QA

Warehouse Team Lead & QA

Organic Formulations (Bondi Boost)

Aug 2023 - Apr 2025 (1 year 8 months)

Tracked daily production metrics in Sheets and reported to supervision to support operational visibility. Reduced rework through quality controls and standardized records, while onboarding staff and coordinating cross-team task delegation.

Quality Assurance Onboarding Data Reporting Safety Workflow Training Process Improvement Attention To Detail

Housekeeping Team Lead

Silky Oaks Lodge

Feb 2023 - Jul 2023 (5 months)

Coordinated daily schedules and updated room statuses with the front desk while handling and escalating guest requests. Trained new team members on SOPs and guest communication standards and produced incident reports with corrective action documentation.

GUEST OPERATIONS Room Status Management Escalation Handling Incident Reports Team Leadership Time Management

Brand Promoter

Grupo Solvens

Jan 2022 - Mar 2022 (2 months)

Engaged customers, captured leads and feedback, and delivered daily activity reports during the summer season. Supported ongoing brand presence through consistent customer interactions.

Brand Promotion Communication Attention To Detail