Open to opportunities

Tithi Pal

@tithipal

Customer Success professional with hands-on CRM experience, driving retention through proactive client coordination and issue resolution.

India

Message

What I'm looking for

I’m looking to transition into a Customer Success role where I can use CRM-driven relationship management, proactive follow-ups, and problem-solving to improve retention, satisfaction, and growth—while partnering closely with internal teams to resolve issues quickly.

I’m a results-driven, client-facing professional with 1.5+ years of experience managing high-volume customer interactions, CRM pipelines, and end-to-end coordination across real estate and healthcare. I handle 80–150 customer touchpoints daily while keeping relationships strong through clear communication, follow-ups, and fast resolution.

In pre-sales roles, I managed 80–90 inbound and outbound leads daily via calls and WhatsApp, qualified prospects based on budget and intent, and maintained a structured pipeline using Paramantra CRM. I coordinated 25+ site visits monthly, served as the single point of contact between clients and senior teams, and tracked the full journey from first contact to visit completion to prevent drop-offs.

Before that, as a Patient Coordinator (OPD), I managed end-to-end patient scheduling and complaint handling in a high-footfall setting, maintained accurate patient records, and escalated issues with internal clinical and admin teams. I bring a customer-first mindset, multilingual communication (English, Hindi, Bengali), and disciplined reporting using Google Sheets and Microsoft Excel to support measurable satisfaction and growth.

Experience

Work history, roles, and key accomplishments

Current

Pre-Sales Executive

Current

Tula Properties Pvt Ltd

Sep 2025 - Present (9 months)

Managed 80–90 inbound and outbound customer leads daily via calls and WhatsApp, maintaining timely responses and high customer satisfaction. Coordinated 25+ site visits monthly and tracked each client journey from first contact to visit completion using Paramantra CRM to minimize drop-off.

& Customer Success Paramantra CRM Lead Management Pipeline Management Lead Qualification Client Relationship Management

Pre-Sales Executive

Ds-Max Properties Pvt Ltd

Jan 2025 - Jul 2025 (6 months)

Executed 100–150 outbound calls daily and achieved a 20% lead-to-visit conversion rate. Coordinated and scheduled 50+ site visits per month, handled client logistics for 90% of visits, and maintained detailed daily reports in Google Sheets.

Outbound Calling Lead Conversion Post Visit Feedback Collection Data Tracking

Patient Coordinator (OPD)

Sparsh Hospital

Nov 2023 - Dec 2024 (1 year 1 month)

Managed end-to-end patient coordination in a high-footfall OPD, including appointment scheduling, query handling, and complaint resolution. Maintained accurate patient records and coordinated with clinical and admin teams to escalate and resolve issues in line with hospital protocols.

Appointment Scheduling Complaint Resolution Cross functional Coordination Escalation Handling