Priyanka Kamble
@priyankakamble1
Customer Success leader with 14+ years in healthcare, driving retention, renewals, and executive-ready QBRs.
IndiaWhat I'm looking for
I’m a senior client relationship leader with 14+ years of progressive experience managing high-value, complex accounts in healthcare and service-driven environments. I lead and mentor Customer Success teams, translate clinical and operational insights into strategic value through Quarterly Business Reviews (QBRs), and maintain executive-level stakeholder relationships.
In my recent role as Senior Manager – Client Success & Brand Partnerships, I owned portfolio-wide retention accountability, achieving an 85–90% retention rate through proactive relationship management, structured account health reviews, and early risk identification. I also managed end-to-end renewals—proposal preparation, commercial negotiation, and contracting—while identifying upsell and expansion opportunities.
My foundation comes from international patient relations at Fortis Healthcare, where I served as the primary point of contact for emotionally sensitive, high-value client journeys. That experience strengthened my discretion, empathy, and cross-functional coordination—skills I bring to healthcare and wellbeing services where service quality and trust are non-negotiable.
Experience
Work history, roles, and key accomplishments
Senior Manager, Client Success
One Stop
Sep 2022 - Mar 2025 (2 years 6 months)
Led and mentored a team of 4–6 Customer Success executives across a portfolio of 8–12 enterprise accounts, driving 85–90% retention through proactive account health reviews and early risk identification. Managed end-to-end renewals and served as primary escalation point, coordinating cross-functionally to support program implementation and QBR-led strategic recommendations.
Team Leader, Client Relations
AMPA Orthodontics
Aug 2021 - Aug 2022 (1 year)
Owned a portfolio of 6–10 client accounts and improved client retention by 10–15% through structured relationship management and proactive service delivery. Led a team of 3–5, implemented process improvements to reduce response times, monitored account health indicators, and intervened early to reduce churn risk.
Senior Facilitator, Patient Relations
Fortis Healthcare
Jan 2015 - Dec 2018 (3 years 11 months)
Managed end-to-end relationships and care coordination for 15–25 international clients per month, serving as primary point of contact through emotionally sensitive and complex healthcare journeys. Coordinated across clinical, administrative, and support teams to ensure seamless service delivery and maintained meticulous records for accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
ITM Institute of Management Studies
Bachelor's in Hospitality Management, Hospitality Management
Completed a Bachelor's program in Hospitality Management at ITM Institute of Management Studies.
EMDI Institute of Media & Communication
Diploma in Events Management, Events Management
Completed a Diploma in Events Management at EMDI Institute of Media & Communication.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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