Open to opportunities

Vaedehi Singh

@vaedehisingh

Message

I improve customer experiences across lifecycle operations, escalations, and retention.

India

Message

What I'm looking for

I'm seeking a leadership opportunity in CRM Operations, Customer Success, Customer Experience, or Team Management where I can improve customer journeys, mentor teams, strengthen retention, and deliver service excellence.

At Godrej Properties, I manage a portfolio of 700+ customers across onboarding, billing, registration, and possession. I coordinate with Finance, Legal, IT, Design, and Project teams to resolve escalations within SLA timelines and strengthen customer experience and retention.

I've contributed to NPS improvement initiatives, mentored new team members, and delivered process training that improved team productivity and service quality. My performance at Godrej Properties earned me Atom and Bright Spot awards, as well as a transition from off-roll to on-roll employment.

Across Startek BPO, R1 RCM Global, Waste Management Logistics, Praxis Services, and Allianz Worldwide Partners, I've supported customers in e-commerce, healthcare, logistics, hospitality, and insurance. I bring hands-on experience in live chat, reservations, financial account accuracy, service delivery, refunds, complaints, and escalations.

I'm seeking a leadership opportunity in CRM Operations, Customer Success, Customer Experience, or Team Management where I can improve processes, coach teams, and deliver service excellence.

Experience

Work history, roles, and key accomplishments

Current

Executive – CRM

Current

Godrej Properties Limited

Dec 2022 - Present (3 years 8 months)

Managed a portfolio of 700+ customers across the complete customer lifecycle, ensuring seamless onboarding, billing, registration, and possession processes. Achieved high customer satisfaction by resolving escalations within SLA timelines and coordinating with Finance, Legal, IT, Design, and Project teams.

Customer Relationship Management Customer Lifecycle Management Customer Experience Management Escalation Management Stakeholder Management Cross functional Coordination NPS Customer Onboarding Process Improvement Power BI

Senior Executive – Operations

Startek BPO Pvt. Ltd.

Sep 2021 - Aug 2022 (11 months)

Handled 60+ customer interactions daily through live chat, maintaining high CSAT scores and service quality standards. Resolved customer concerns related to orders, returns, refunds, and escalations while adhering to defined SLAs.

Customer Support Live Chat CSAT SLA Escalation Management

Customer Support Representative

Waste Management Logistics Pvt. Ltd.

Oct 2020 - May 2021 (7 months)

Managed backend service operations, work-order creation through Oracle, documentation, and coordination for service delivery.

Backend Operations Oracle Documentation Coordination

Analyst

R1 RCM Global Pvt. Ltd.

Nov 2019 - Oct 2020 (11 months)

Managed healthcare financial accounts, insurance data validation, portal updates, reporting, and account accuracy using internal systems and Excel.

Healthcare Insurance Data Validation Reporting Excel

Reservation Sales Associate

Praxis Services Pvt. Ltd.

Feb 2019 - Aug 2019 (6 months)

Handled reservations for ITC, Fortune and WelcomHotel properties, including corporate and group bookings, customer support, email operations, and escalations.

Reservations Customer Support Email Operations Escalation Management