I’m looking for customer success or operations roles where I can take ownership of onboarding, CRM workflows, and day-to-day execution, while working closely with cross-functional teams to support retention and service quality.
Open to opportunities
mohammad akbar7410
@mohammadakbar7410
Customer Success and Operations professional with 4+ years of experience supporting onboarding, post-sales execution, and remote service delivery.
IndiaWhat I'm looking for
I am a Customer Success and Operations professional with over 4 years of experience across EdTech, healthcare, and service-driven organizations. My work has involved onboarding, implementation support, CRM operations, reporting, and day-to-day execution across multiple client accounts.
I have built and maintained structured workflows, including CRM hygiene (Salesforce, HubSpot), Excel-based dashboards, MIS reporting, and SOP documentation to reduce operational friction and improve visibility. I have also worked on SaaS-style case projects covering onboarding flows, retention tracking, and operational health monitoring.
I work closely with Sales, Operations, Finance, and Delivery teams to ensure clear handoffs and consistent execution. I’m most effective in roles that value ownership, practical problem-solving, and accountability in remote teams.
Experience
Work history, roles, and key accomplishments
KA
Current
Senior Program Advisor
Kaarwan
Dec 2024 - Present (1 year 3 months)
Managed end-to-end learner lifecycle including onboarding, access enablement, and post-enrollment coordination while maintaining CRM hygiene and supporting retention initiatives that reduced drop-off risk.
CR
Customer Success Executive
Crio.Do
Apr 2023 - Nov 2024 (1 year 7 months)
Supported post-sales customer journeys including onboarding, LMS access setup, and program coordination while ensuring pipeline hygiene and improving operational efficiency through process improvements.
UP
Program Operations Executive
UpGrad
Jan 2022 - Mar 2023 (1 year 2 months)
Managed learner onboarding and coordination for online degree and certification programs, handled post-sales documentation and academic handovers, and maintained structured reports to support operations.
NO
Patient Care Coordinator
Novartis
Mar 2019 - Dec 2021 (2 years 9 months)
Provided empathy-driven patient engagement and long-term follow-up support, conducted needs assessments, and maintained accurate compliance-driven documentation to improve care continuity.
Education
Degrees, certifications, and relevant coursework
Osmania University
Master of Science, Microbiology
Completed a Master of Science in Microbiology focused on advanced microbiological concepts and laboratory techniques.
Osmania University
Bachelor of Science, Microbiology, Genetics & Chemistry
Completed a Bachelor of Science with studies in Microbiology, Genetics, and Chemistry.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Social media
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