Open to opportunities

mohammad akbar7410

@mohammadakbar7410

Message

Customer Success and Operations professional focused on remote, non-calling roles.

India

Message

What I'm looking for

I seek remote, non-calling, process-driven roles in Customer Success or Operations where I can improve CRM hygiene, streamline onboarding, and support retention while contributing to cross-functional efficiency.

I am a detail-oriented Customer Success and Operations professional with over 4 years of experience across EdTech, healthcare, and service-driven organizations, focused on onboarding, implementation support, CRM operations, and post-sales engagement.

I have consistently maintained high data accuracy and CRM hygiene (Salesforce, HubSpot), improved customer experience, supported retention initiatives, and reduced operational friction through process documentation, SOP creation, and MIS reporting.

I thrive in remote, non-calling roles where I coordinate cross-functionally with Sales, Ops, Finance, and Academics to ensure smooth customer and learner journeys, and I actively seek process-driven WFH opportunities in Customer Success, Sales Operations, Implementation, or Program Coordination.

Experience

Work history, roles, and key accomplishments

Current

Senior Program Advisor

Current

Kaarwan

Dec 2024 - Present (1 year 2 months)

Managed end-to-end learner lifecycle including onboarding, access enablement, and post-enrollment coordination while maintaining CRM hygiene and supporting retention initiatives that reduced drop-off risk.

Customer Success Onboarding CRM Management Retention

Customer Success Executive

Crio.Do

Apr 2023 - Nov 2024 (1 year 7 months)

Supported post-sales customer journeys including onboarding, LMS access setup, and program coordination while ensuring pipeline hygiene and improving operational efficiency through process improvements.

Customer Success Sales Operations CRM Hygiene LMS Process Improvement Reporting

Program Operations Executive

UpGrad

Jan 2022 - Mar 2023 (1 year 2 months)

Managed learner onboarding and coordination for online degree and certification programs, handled post-sales documentation and academic handovers, and maintained structured reports to support operations.

Onboarding Program Coordination Documentation Reporting Customer Support

Patient Care Coordinator

Novartis

Mar 2019 - Dec 2021 (2 years 9 months)

Provided empathy-driven patient engagement and long-term follow-up support, conducted needs assessments, and maintained accurate compliance-driven documentation to improve care continuity.

Patient Engagement Documentation & Compliance Coordination