AVAnaaya Vaidya
@anaayavaidya
Results-driven Customer Success Manager passionate about strategic account management.
IndiaWhat I'm looking for
I am a results-driven Customer Success Manager with a passion for building strong partnerships and delivering value through strategic account management. Currently, I manage over 10 high-value healthcare client accounts at MediGrow, where my efforts have led to noticeable increases in client satisfaction and consistent business renewals. My experience includes coordinating cross-functional teams to deliver marketing campaigns on schedule and optimizing operational workflows, which reduced turnaround time by 20% through structured SOPs.
Throughout my career, I have demonstrated my ability to provide actionable insights by tracking project KPIs and client feedback, which has significantly improved retention and upselling opportunities. My previous roles as a Sales Coordinator and Business Development Executive have equipped me with the skills to deliver product walkthroughs, strengthen client relationships, and drive revenue growth through effective sales strategies. I am committed to fostering long-term relationships with partners and driving business growth through data-informed decisions and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
MediGrow
Mar 2024 - Present (1 year 4 months)
Managed 10+ high-value healthcare client accounts, resulting in a noticeable increase in satisfaction and consistent business renewals. Coordinated with cross-functional teams to deliver end-to-end marketing campaigns on schedule.
Sales Co-ordinator
TEXUB Infotech Pvt Ltd
Feb 2023 - Present (2 years 5 months)
Delivered product walkthroughs to global clients, improving adoption rates and enhancing platform value perception. Strengthened trust and rapport by promptly addressing technical queries with in-depth product knowledge.
Business Development Executive
OPA, Mumbai
Aug 2022 - Present (2 years 11 months)
Acquired new clients by actively pitching OPA’s influencer marketing services and building strong business relationships. Conducted client discovery calls to understand brand goals and proposed relevant campaign strategies.
Business Development Executive
12Grids, Mumbai
Jul 2021 - Present (4 years)
Acquired new clients by developing sales strategies and executing impactful pitches. Conducted market research to identify opportunities and position services effectively within target industries.
Support Manager
EasyNow, Kandivali
May 2020 - Present (5 years 2 months)
Supervised front-end customer support operations, ensuring timely resolution of queries and smooth daily functioning. Trained and guided new interns, improving onboarding efficiency and team performance.
Customer Support Executive
EasyNow, Kandivali
May 2020 - Present (5 years 2 months)
Onboarded new users onto the CRM platform and provided hands-on training support. Resolved customer issues promptly, ensuring a smooth product experience and reducing escalation rates.
City Organizer
Adore India, Mumbai
Dec 2019 - Present (5 years 7 months)
Led and coordinated all volunteer activities across Mumbai, acting as the primary point of contact for local initiatives. Managed communication, scheduling, and execution of community outreach programs in schools and colleges.
Presenter
Kellogg's, Mumbai
Jun 2019 - Present (6 years 1 month)
Represented Kellogg’s brand during school activation campaigns, engaging directly with parents and children. Promoted product features through interactive sessions in pre-primary schools to build product awareness.
Education
Degrees, certifications, and relevant coursework
Bhavans College
Bachelor of Management Studies, Marketing
Grade: 8.91 CGPA
Specialized in Marketing, achieving a CGPA of 8.91. Focused on core management principles and marketing strategies.
St. Aloysius Jr. College
XII (Senior Secondary), Commerce
Grade: 85.38%
Completed Senior Secondary education with a specialization in Commerce, achieving 85.38%. Gained foundational knowledge in business and economic principles.
Sacred Heart High School
X (Secondary), General Studies
Grade: 81.20%
Completed Secondary education with 81.20%. Developed a strong academic foundation across various subjects.
Availability
Location
IndiaAuthorized to work in
Job categories
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