Open to opportunities

Shruthi jagadish

@shruthijagadish

Message

I lead sales and operations to boost healthcare team performance and revenue.

India

Message

What I'm looking for

I'm seeking a senior role in healthcare sales or operations where I can lead and coach teams, optimize processes and CRM workflows, and drive measurable revenue growth in a collaborative, metrics-driven organization.

I am a dedicated sales and operations leader with extensive experience managing teams and driving sales growth across healthcare organizations. I specialize in setting and achieving sales targets, overseeing CRM and reporting, and implementing processes that improve efficiency and revenue.

At Surgycall I mentored sales teams, delivered actionable insights to senior management, and refined product positioning through market research; prior roles at Practo, Medi-Buddy, Cloud Nine and Apollo strengthened my expertise in patient-facing operations, stakeholder engagement, and team development. I thrive creating motivating work environments, coaching teams, and aligning operations with business goals.

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Experience

Work history, roles, and key accomplishments

Senior Sales Manager

Surgycall

Sep 2023 - Oct 2024 (1 year 1 month)

Led and mentored the sales team, set and monitored sales targets and KPIs, and managed CRM to drive sustainable revenue growth. Provided regular performance reports to senior management and conducted market research to refine product positioning.

Sales Management Team Leadership CRM KPI Tracking Sales Forecasting Market Research Reporting

Team Lead Ops

Practo Care

Dec 2022 - Aug 2023 (8 months)

Oversaw day-to-day operations and team performance, implemented structured processes for surgery coordination, and maintained operational tracking sheets to improve efficiency. Collaborated with management on revenue assessments and operational analysis.

Operations Management Team Leadership Process Improvement

Team Lead

Medi-Buddy

Jun 2022 - Dec 2022 (6 months)

Led daily team operations, converted assigned leads into qualified opportunities, and drove daily target achievement through coaching and performance monitoring. Maintained team MTD metrics and ensured process adherence.

Team Leadership Lead Conversion Sales Targets CRM

Team Lead

Practo Care

Jun 2021 - May 2022 (11 months)

Managed daily team operations, created a motivating work environment, briefed care coordinators on surgical workflows, and documented structured processes. Collaborated with management on post-emergency damage assessments and performance evaluations.

Operations Management Team Leadership Crisis Management

Senior Executive

Cloud Nine Fertility

Jun 2016 - Jul 2018 (2 years 1 month)

Managed outpatient and inpatient appointments and procedures, handled guest relations and duty rostering, maintained front-desk cash and monthly reports, and conducted patient follow-ups and counseling. Collected feedback and resolved patient queries to improve service.

Reporting Counseling Guest Service

Guest Relation Coordinator

Apollo Hospital

Jun 2015 - May 2016 (11 months)

Coordinated patient and consultant inquiries, handled OP/IP queries and complaints including VIP and irate customers, and oversaw daily team operations and feedback resolution. Maintained a positive patient experience through proactive communication.

Patient Coordination Customer Service VIP Team Coordination