Open to opportunities

Rizwan Farooqui

@rizwanfarooqui

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Patient Care Coordinator and Client Success professional improving bookings, retention, and KPI performance.

Zimbabwe

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What I'm looking for

I’m seeking remote roles in Patient Care Coordination, Client Success, Customer Support, or Administration—where I can drive lead conversion, appointment scheduling, retention, and KPI performance while collaborating cross-functionally with US/UK/AU teams.

I’m a results-driven Customer Success and Patient Care professional with 8+ years of experience across Customer Service, Customer Support, Patient Care Coordination, Account Management, and Client Relationship Management. I’ve supported US, UK, and Australian clients while staying highly effective in fast-paced, high-volume communication environments.

I’m known for CRM management and lead conversion—translating patient and client needs into scheduled consults, resolved issues, and measurable KPI wins. I coordinate patient consultations using consultative lead follow-ups, appointment scheduling, and clear communication through calls, live chat, texts, and email.

In my recent client success work, I manage 50+ client accounts with daily follow-ups, revision coordination, milestone tracking, and workflow management across concurrent projects. I also handle retention for clients downgrading or cancelling, and I upsell Google Ads to help clients achieve results sooner.

Previously, I achieved a 98% appointment booking rate and scheduled 2,400+ patient consultations while running 150+ daily lead follow-ups to maximize conversions. I’ve also trained and onboarded Patient Care Coordinators on internal systems, workflows, and compliance standards, and I bring that same operational discipline to insurance verification and telecom customer support roles.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Specialist

Current

Digityza Inc.

Jul 2025 - Present (10 months)

Managed 50+ client accounts, coordinating daily follow-ups and gathering feedback to drive revision requests. Ensured on-time delivery across concurrent website development/SEO projects, handling retention and upselling Google Ads to improve results timing.

Client Success Management Account Management CRM Systems Retention Management Upsell Workflow Optimization Client Communication

Virtual Patient Care Coordinator

Allure Esthetic Plastic Surgery

Apr 2023 - May 2025 (2 years 1 month)

Coordinated high-volume patient communications across calls, SMS, live chat, and email, achieving a 98% appointment booking rate through consultative lead conversion and follow-up. Scheduled 2,400+ cosmetic procedure consultations, performed 150+ daily lead follow-ups, and trained newly hired coordinators on systems and compliance standards.

Patient Care Coordination Appointment Scheduling Lead Conversion Live Chat Support SMS

Senior Account Manager & BD

Same Edge Inc.

Jun 2022 - Mar 2023 (9 months)

Managed healthcare data verification for Blue Cross Blue Shield operations remotely, processing 250+ patient demographic records daily with high accuracy and compliance. Generated $75,000+ in new business through client acquisition and relationship management, and created onboarding documentation for new team members.

Insurance Operations Data Verification Client Acquisition Account Management & Compliance Data Management Onboarding Revenue Generation

Customer Success Associate

Al-Baik Food System

Jul 2020 - May 2022 (1 year 10 months)

Managed inventory operations and resolved customer complaints across multiple outlets in India while providing technical support for POS and restaurant operations software. Trained staff on kitchen equipment operations and workflow optimization protocols.

Inventory Operations POS Support Staff Training Workflow Optimization Customer Service Technical Support

Senior Customer Relations Exec

Tech Mahindra Business Services

Jul 2018 - Jun 2020 (1 year 11 months)

Supported Vodafone Australia customers remotely, resolving technical and billing inquiries via calls, chat, and email. Delivered sales support and handled high-volume inbound customer support across multiple Online Bookings processes.

Billing Inbound Support Remote Customer Service Live Chat Support Sales Support Troubleshooting

Customer Service Representative

Intelenet Global Services Ltd.

Jul 2017 - Jun 2018 (11 months)

Supported Barclays UK banking customers with account management, including account opening/closing and security services. Upsold account security features and managed VIP/celebrity clients with discretion to support revenue and service targets.

Banking Customer Support Account Management VIP Service Email Support Live Chat Support