Riya Mary Shaji
@riyamaryshaji
Customer relationship and operations leader driving client success and efficiency.
IndiaWhat I'm looking for
I am a customer relationship and operations professional with 12+ years' experience managing client life-cycles, CRM operations, and cross-functional coordination. I have acted as a single point of contact for 300+ active client accounts, resolved complex client issues, and ensured seamless collaboration across engineering, finance, legal and sales teams.
I specialize in Salesforce CRM, ERP, PCM module and DMS administration, documentation compliance, MIS reporting and stakeholder communication. I consistently deliver 100% documentation compliance at project closure, improve internal coordination through structured workflows, and support on-time milestone delivery through proactive issue escalation and reporting.
Experience
Work history, roles, and key accomplishments
Assistant Manager - CRM Operations
Sobha Limited
Jul 2012 - Jul 2024 (12 years)
Served as SPOC for customer lifecycle management, handling 300+ active client accounts and ensuring on-time milestone delivery through cross-functional coordination with engineering, finance, legal and sales. Maintained CRM/ERP data integrity, drove 100% documentation compliance at project closure, and produced MIS reports to track performance.
Marketing Executive
Sobha Limited
Feb 2016 - Aug 2021 (5 years 6 months)
Managed lead tracking and allocation using CRM, generated pipeline and performance reports, and coordinated with sales to improve lead conversion and commission processing. Supported CRM-driven workflows to increase pipeline visibility.
Education
Degrees, certifications, and relevant coursework
Bharathiar University
Master of Business Administration, Project Management
Completed Master of Business Administration with specialization in Project Management, focusing on project lifecycle and stakeholder coordination.
Vinayaka Missions University
Bachelor of Engineering, Civil Engineering
Completed Bachelor of Engineering in Civil Engineering with coursework relevant to construction project delivery and site operations.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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