At Iqor Trinidad Limited, I handled corporate client support and B2B orders, managing each order from purchase-order review and placement through fulfilment and issue resolution. I also coordinated with vendors and maintained detailed records of client communications, approvals, and follow-up actions.
As a Seasonal Quality Analyst, I evaluated customer interactions, facilitated quality training, and prepared SOPs and call guides. In my Loyalty Priority and Reconciliation Specialist role, I assisted customers with billing and loyalty enquiries and investigated payment discrepancies, refunds, and account adjustments.
