At Caribbean Airlines Limited, I supported Caribbean Miles and Caribbean Club operations, administering member activity, programme rules, benefits and rewards. I investigated account discrepancies and coordinated resolutions or escalations.
I supported programme changes from requirements review through UAT, defect logging, retesting and implementation follow-up. I also created and tested promotions, coordinated rollouts and prepared guidance for frontline teams.
Earlier, at PRISM SERVICES TRINIDAD LIMITED, I progressed through customer service, processing and quality assurance roles on the Caribbean Airlines Frequent Flyer Miles Programme. I conducted audits, prepared reports and developed training materials for agents and client programmes.
